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Maintenance

Most enterprises rely heavily on their software applications to enable core business processing and spend nearly 50-80% of their software development budget on maintaining existing software. By choosing to invest in an application maintenance strategy, companies can not only reduce their risks and long-term costs but they will also be able to objectively assess the capabilities of their current application maintenance process. It will also help them to strengthen their current processes and fill in the gaps needed to establish future business goals.

An effective application maintenance strategy goes beyond the mere management and optimization of overgrown applications. It involves the successful leverage of technique, organization and research to gain a productive and competitive advantage.

At CompNova, our application maintenance strategy makes use of a portfolio-based and consultative approach that takes into account technology, information architecture, people, and services. By questioning redundancies and analyzing low-cost business applications, we optimize and align team structures to deliver improved application support.

Maintenance Solutions from CompNova

Maintenance solutions from CompNova come with a complete set of Application Maintenance tools and the ability to pick and choose individual tools as required for current needs, or for partially completed projects. CompNova's portfolio-based approach and in-depth analysis of maintenance processes allow unparalleled levels of customization that benefits the company in terms of cost and time.

Application Consulting Services: We provide application consulting services that are inclusive of, scalability assessment, portfolio analysis and optimization, sourcing strategy and setting up of support solutions. These services are provided on-demand and can be implemented prior to application maintenance.

Application Maintenance Services: Our application maintenance services are inclusive of application support, technical support, functional support, and ongoing application enhancement support. Our networking of core support activities and mapping of business processes to application portfolios ensure high levels of business application understanding.

Why choose CompNova?

CompNova's proven methodology for tackling application maintenance can help you drive added value to your applications, maintain a sustainable competitive advantage and free up much needed resources for other core competencies.

Choosing CompNova will also help you gain

  • Fully sustainable knowledge management program with tool-based reverse engineering
  • Timely release of programs and enhancements
  • Reduced rate of risks with increased predictability
  • Cost variability for cyclical businesses
  • Full portfolio optimization
  • Provision of ongoing alignment with industry trends
  • Considerable reduction in application maintenance costs

The constant change involved in application maintenance must be successfully managed for reducing possible downtime and increasing maintenance efforts without overrunning the allotted maintenance budget.This email address is being protected from spambots. You need JavaScript enabled to view it. to find out more about how to plan an effective application maintenance strategy.

Application Man

Over decades companies have been investing in technology solutions. But many of their solutions have not kept pace with their changing business needs; some applications overlap in terms of functionality others suffer from large voids thereby not keeping in sync with the business requirements. All companies therefore need an independent and external technology expert to help upgrade their existent legacy systems and integrate them into day-to-day functionality.

CompNova’s Expertise:

Often companies have separate applications that don’t talk to each other or large applications which are inflexible and redundant and users are left a disgruntled lot. CompNova can help fix all that and more with its deep expertise in application management.

CompNova’s services span all areas of application development from application management, maintenance and support to application rationalization and legacy modernization. Through all these different services we provide measurable increases in efficiency and productivity to your organization.

As part of our Application Management Services we offer the following:

  • Application Assessment
  • Transition Management
  • Process Management
  • Productivity Management
  • Metrics and SLA Management
  • Continuous Improvements

CompNova is an established player in Application Rationalization, snipping out redundancies and stepping up efficiencies. Our team first assesses your applications and provides suggestions on the following:

  • Application extensions
  • Functional extensions
  • Migration options
  • Application rewrite or replacement

We work through five main techniques as far as Legacy Modernization is concerned. They are as follows:

  • Reengineering
  • Rehosting
  • Integration
  • Package implementation
  • Documentation”

End-to-end Solutions:

We work with you through every step of the journey right from assessment, requirement gathering to deployment and testing.

Our nearly two decades of experience in the field has helped us build an exceptionally strong team of engineers, architects and usability experts who are hands on in delivering best-in-class application management services.

CompNova’s Track Record:

Over the years we have also built up a formidable list of clients from different sectors ranging from banking and finance to retail, telecom and logistics. Many of these clients also figure in the Fortune 2000 list. Below are some of our long-term engagements:

  • A banking giant with operations across the UK, Asia and Africa
  • A major power and utilities provider in the US
  • A Taiwanese chip maker
  • A Japanese automotive giant

With our teams in the US and in India we currently manage applications over multiple continents delivering value each day.

Contact CompNova for an independent assessment of your application portfolio and we guarantee to improve it for you, helping you achieve your business goals.

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24 x 7 Support

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • As companies undergo expansion, diversification, mergers and acquisitions their business needs change. They need a technology partner which will understand their complex changing needs and transform their applications and systems.

    CompNova has worked with several companies as they undergo transformations, building them tailor made applications, thereby increasing customer satisfaction and driving efficiencies.

    Technologies

    Our technological expertise is very broad based. Our core competencies include the following:

    • CRM – Siebel, Oracle, PeopleSoft
    • Security and Identity Management – Netegrity, RSA, THOR
    • UET – Information Architecture, Interface Design
    • Content Management – Vignette, Documentum
    • Portal – Sharepoint, Open Text, Documentation, Tower, IBM

    Our “agile development methods” offer you increased flexibility, allowing you to adapt faster to your changing business requirements. We will enable you to reduce your time to market for new products and services, increase your year-on-year productivity and achieve an ideal balance of agility, cost and quality in terms of building applications.

    We have achieved SEI-CMMi Level 5 and follow the industry best practices in building best-in-class applications using standard methodologies such as iterative, spiral, conventional waterfall and Rapid Application Development (RAD) ans usually combined with Joint Application Development (RAD/JAD).

    End-to-end Solutions

    CompNova works with you straight from requirement assessment, design, development to implementation, covering the entire software development lifecycle. Apart from application development services we also provide application consulting services.

    Under application development services we build custom made applications, undertake product development, technology modernization and even package customization. As part of consulting services we offer Agile Transformation, governance assessment and Agile Readiness Assessment.

    Track Record and Achievements

    With over a decade and a half years, of experience our talented team of software engineers, architects and usability experts have gained deep technological expertise and thorough domain knowledge across varied sectors. Our renowned clients span across sectors and include the following:

    • A large healthcare provider in the US
    • A multinational financial services group with interests in banking, equities and debt markets
    • A large format retail player across Europe
    • A telecom services provider with operations across Europe, Asia and Africa

    Not only have we gathered a steady stream of varied customers in application development, we have also won independent accolades. The 2009 Black book of Outsourcing Survey ranked us among the top 20 global outsourcing providers based on a customer satisfaction survey. The Black book of Outsourcing is a globally acclaimed research organization which conducts unbiased, annual user polls and surveys. This ranking is significant since the survey suggests CompNova as a highly recommended vendor.

    Contact CompNova today to build custom made applications that can drive your business efficiency and eliminate redundancies.

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