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Compnova Menu
Compnova Menu

IT Consulting

Are you searching for innovative ways to improve overall efficiency through technology change? Do you wish to reduce costs through sustainable IT processes? CompNova’s comprehensive IT consulting solutions can help you find the right strategy towards transforming your business, lowering operational costs and ensuring business continuity.

IT Consulting Services offered by CompNova:

Our IT consulting services cover all essential areas of your business including IT support, migration, customization and implementation. We offer IT consulting services along the following verticals.

  • IT Transformation Services
  • Cost-based Transformation Services
  • ITIL Process Services
  • Offshore Advisory Services
  • Process Consulting Services
  • Change Management
  • ERP Consulting
  • Quality Improvement and Management
  • Social and Collaborative Knowledge Management
  • Six-Sigma Consulting and Implementation
  • Model-based Software Process Management
  • Focused Process Solutions
  • Client-centric customized solutions
  • Application Management Outsourcing
  • Independent Validation and Verification

Our Technical Capabilities:

IT consultants at CompNova enable you to keep pace with the rapidly changing business environment by providing years of real-world experience coupled with the latest technological advancements. Our unparalleled level of technical knowledge and our unique technical agility skills help in providing the right IT consultation to companies.

We are experts in:

Languages and Tools:

.Net, Java/J2EE, C, C++, C#, HTML, SAS, Lotus Notes, Perl/CGI, PowerBuilder, COBOL, MQ Series, SAP, PeopleSoft, Exchange, XML/SOAP/WSDL, CISCO, PL/SQL, Cold Fusion, Rexx, Delphi, Visual, Studio.Net, COGNOS

Platforms:

Weblogic, Vignette, IIS, WebSphere, Sun ONE, JRun, EAServer, Apache

Databases:

DB2/UDB, Sybase, Oracle, Informix, SQL, IMS

Operating Systems:

z/OS, CICS, Linux, Windows 2000/XP/2003, z/VN, MVS, Solaris, VSE/ESA, AIX, HP Unix

What differentiates CompNova from the rest?

When you chose CompNova as your IT consulting partner, we ensure that you gain the best solution through our customized three-way process that uses superior technology, advanced methodology and specialized consultants to enable optimal client success. Our consulting solutions can bring about

  • A marked reduction in operational expenditures brought about by active consolidation of tools, people, and processes
  • Greater responsiveness and compliance by effectively implementing behavioral change management
  • Enhanced Service Level Management (SLM) rate brought about by improved SLAs and reduced penalties
  • Improved efficiency through a collaborative approach of technology change and sustainable process solutions
  • Significant revenue and retention benefits by uncovering and analyzing critical customer input

CompNova can take care of any hassles you have regarding IT management. This email address is being protected from spambots. You need JavaScript enabled to view it. with our certified experts to find the right solution towards reducing costs, increasing agility and enabling transformation.

BPO

Opting for a Business Process Outsourcing (BPO) solution, has been proved to be the most successful way to minimize your operating costs and maximize your revenue. Apart from adding value to your business and increasing your productivity, a customized BPO solution can bring in the extra revenue and undivided attention needed to develop your core competencies.

At CompNova, our sophisticated BPO services are designed to stimulate business growth and maximize potential. Whatever your peripheral needs are, ranging from management of all your important data to trouble shooting technical problems to roping in potential customers, our BPO services cover all specifics allowing you to concentrate on your major business goals. Our innovative technologies and strategic implementation system further ensure that the highest possible quality standards are maintained.

CompNova offers BPO services across various verticals

CompNova offers specialized BPO solutions for a wide range of vertical-specific processes. Our client-centric solutions bring about greater flexibility, higher operational effectiveness and low operating costs through process assessment, process standardization and process re-engineering. We offer BPO support along the following verticals:

  • Technical Support
  • Back Office Support
  • Virtual Assistance
  • Database Management
  • Customer Support
  • Product Support
  • Remote Infrastructure Support
  • Inbound Call Center Services
  • Outbound Call Center Services

In addition to the above we also provide IT Helpdesk Services, Enterprise Helpdesk Services, Financial and Accounting Services, and Disaster Recovery and Business Continuity Services.

Why choose CompNova?

At CompNova, before embarking on any project, we first provide our clients with a clear and precise idea of how our BPO solutions can enhance their productivity and reduce costs through our specialized processes of assessment, standardization and re-engineering. Built on a foundation of process and domain expertise, our BPO solutions are guaranteed to bring about a marked improvement in your bottom line.

Here are our differentiators:

  • Provision of well-defined BPO processes
  • Availability of robust call center technologies
  • 24x7x365 call center support
  • Domain and process specific knowledge
  • Customized BPO services according to client needs
  • Major cost reductions
  • High rate of sales conversions
  • Effective BPO solutions for varying call center needs
  • Advanced processes maximizing high returns on investment
  • BS7799 standard based Information Security Management System (ISMS)

Join our extensive list of satisfied clients from around the world.Contact Us now with your business specific need and we will get back with a comprehensive BPO model that is sure to maximize your business potential.

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24 x 7 Support

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Most enterprises rely heavily on their software applications to enable core business processing and spend nearly 50-80% of their software development budget on maintaining existing software. By choosing to invest in an application maintenance strategy, companies can not only reduce their risks and long-term costs but they will also be able to objectively assess the capabilities of their current application maintenance process. It will also help them to strengthen their current processes and fill in the gaps needed to establish future business goals.

    An effective application maintenance strategy goes beyond the mere management and optimization of overgrown applications. It involves the successful leverage of technique, organization and research to gain a productive and competitive advantage.

    At CompNova, our application maintenance strategy makes use of a portfolio-based and consultative approach that takes into account technology, information architecture, people, and services. By questioning redundancies and analyzing low-cost business applications, we optimize and align team structures to deliver improved application support.

    Maintenance Solutions from CompNova

    Maintenance solutions from CompNova come with a complete set of Application Maintenance tools and the ability to pick and choose individual tools as required for current needs, or for partially completed projects. CompNova's portfolio-based approach and in-depth analysis of maintenance processes allow unparalleled levels of customization that benefits the company in terms of cost and time.

    Application Consulting Services: We provide application consulting services that are inclusive of, scalability assessment, portfolio analysis and optimization, sourcing strategy and setting up of support solutions. These services are provided on-demand and can be implemented prior to application maintenance.

    Application Maintenance Services: Our application maintenance services are inclusive of application support, technical support, functional support, and ongoing application enhancement support. Our networking of core support activities and mapping of business processes to application portfolios ensure high levels of business application understanding.

    Why choose CompNova?

    CompNova's proven methodology for tackling application maintenance can help you drive added value to your applications, maintain a sustainable competitive advantage and free up much needed resources for other core competencies.

    Choosing CompNova will also help you gain

    • Fully sustainable knowledge management program with tool-based reverse engineering
    • Timely release of programs and enhancements
    • Reduced rate of risks with increased predictability
    • Cost variability for cyclical businesses
    • Full portfolio optimization
    • Provision of ongoing alignment with industry trends
    • Considerable reduction in application maintenance costs

    The constant change involved in application maintenance must be successfully managed for reducing possible downtime and increasing maintenance efforts without overrunning the allotted maintenance budget.Contact Us to find out more about how to plan an effective application maintenance strategy.

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