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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

Web Technology

Web Technology has been heralded as the most important technology since the web itself was invented. Web-based eCommerce solutions, eLearning applications and enterprise social networking have created endless possibilities for businesses to launch successful eBusiness initiatives.

We at CompNova understand this complex web ecosystem and offer our clients the opportunity to tap into the numerous capabilities across the entire web technology spectrum. Our web technology solutions integrate the use of middleware integration, portal development frameworks, application servers, and content management solutions, on the latest technology platforms such as Microsoft.NET and J2EE, and increase operational efficiency, boost ROI, and create a platform for continuous business innovation.

Web Technology Solutions from CompNova

CompNova has provided web technology solutions to clients ranging from various industries including telecommunications, financial services, insurance, manufacturing, retail, energy and utilities. Our expertise in Web Technology Solutions range across diverse areas of specializations, including

  • SAAS Services
  • SOA Services
  • Web 2.0
  • Architecture Services
  • Portal and Content Management
  • Verification and Validation Services
  • Enterprise Value Chain Integration
  • Workflow and Business Process Management
  • Performance Engineering and Enhancements
  • Security and User Management
  • Knowledge Management and Enterprise Social Networking

Benefits of using CompNova's Web Technology Solutions

At CompNova we make sure that all new web based products and service delivery models are cost-effective and within the clients total budget. Plus we ensure that all solutions are developed using best practices, industry standards, re-usable code assets, process handbooks, architectural frameworks, security guidelines and assessment methodologies.

Choosing us will also help you gain numerous other benefits. Here are a few.

  • We provide our clients with a proven framework for deploying robust web eco systems.
  • We are equipped with years of experience in developing solutions that address web developmental challenges.
  • We present a deep expertise, knowledge and understanding of the essential information technology and business flow.
  • We offer the advantage of a strong architecture community who are able to provide customized solutions to our clients.
  • We support multi-channel delivery capabilities across Mobile phones, Smart Phones, Contact Center applications, ATMs, Kiosks, Store Fronts and Automotives.
  • We provide innovative solutions delivered through a series of frameworks that allow accelerated development of web applications.

CompNova has helped various leading global corporations successfully launch their eCommerce and eBusiness initiatives. Contact us and we will help you build and implement an end-to-end web technology solution that will enable you to seamlessly integrate with diverse business applications.

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IT Strategic St

With the present day IT market environment being highly volatile and competitive, it has become extremely vital for companies to possess the ability to change the size and make-up of their IT workforce according to their present needs. At CompNova, our IT strategic staffing solutions provide you with all required capabilities that are needed for your company's IT talent requirements.

Our comprehensive IT staffing solutions include screening, recruiting, hiring, deployment, administration, and ongoing management of technical resources. Our clients are also offered the choice of appointing us as an onsite or offsite managed services provider where we will be directly responsible in managing and staffing a client group or function.

IT Strategic Staffing Services offered by CompNova

At CompNova, we are committed to providing consistent, cost-effective IT staffing, using pre-tested processes and procedures. This has enabled us to provide superior quality technical resources to major IT service providers and large corporate houses.

We provide strategic staffing for a broad range of IT functions comprising of:

  • Project/Program Management
  • Software Development
  • Business Analysis/IT Strategy
  • IT Infrastructure Support
  • Testing/Quality Assurance
  • Design and Engineering Support
  • Application Maintenance and Enhancement
  • System Implementation and Integration
  • Web Development and Maintenance
  • Technical Writing
  • Help Desk

Why choose CompNova as your IT strategic staffing services partner?

When you choose CompNova as your IT strategic services staffing partner you are assured of a guaranteed response to 100% of the requisitions you submit. We ensure that the teams of highly specialized individuals that we supply make an immediate impact on your business. Deciding to use CompNova’s strategic staffing services also provides you with additional benefits that include,

  • Consistent consultant retention throughout your project with less than 10% turnover
  • Dedicated account management and recruitment through data-driven service level agreements
  • Process efficiency through effective co-employment exposure
  • Cost-efficiency through leveraged volume for below-market pricing
  • Faster response rate by ensuring that resumes are available within hours
  • Higher candidate acceptance rate through pre-screening of candidates
  • Fewer hassles through the use of paperless process and single point of contact methods
  • Technology support through the supply of tools for recruiter work flow management, repository management and reporting
  • Additional Support through deployment of Transition Teams and Onsite Presence

CompNova’s valuable market insight, top talent and flexible workforce strategy can help support even your most demanding IT initiatives. Contact us today with your IT staffing needs and we will help you meet your project deadlines with confidence and ease.

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Maintenance

Most enterprises rely heavily on their software applications to enable core business processing and spend nearly 50-80% of their software development budget on maintaining existing software. By choosing to invest in an application maintenance strategy, companies can not only reduce their risks and long-term costs but they will also be able to objectively assess the capabilities of their current application maintenance process. It will also help them to strengthen their current processes and fill in the gaps needed to establish future business goals.

An effective application maintenance strategy goes beyond the mere management and optimization of overgrown applications. It involves the successful leverage of technique, organization and research to gain a productive and competitive advantage.

At CompNova, our application maintenance strategy makes use of a portfolio-based and consultative approach that takes into account technology, information architecture, people, and services. By questioning redundancies and analyzing low-cost business applications, we optimize and align team structures to deliver improved application support.

Maintenance Solutions from CompNova

Maintenance solutions from CompNova come with a complete set of Application Maintenance tools and the ability to pick and choose individual tools as required for current needs, or for partially completed projects. CompNova's portfolio-based approach and in-depth analysis of maintenance processes allow unparalleled levels of customization that benefits the company in terms of cost and time.

Application Consulting Services: We provide application consulting services that are inclusive of, scalability assessment, portfolio analysis and optimization, sourcing strategy and setting up of support solutions. These services are provided on-demand and can be implemented prior to application maintenance.

Application Maintenance Services: Our application maintenance services are inclusive of application support, technical support, functional support, and ongoing application enhancement support. Our networking of core support activities and mapping of business processes to application portfolios ensure high levels of business application understanding.

Why choose CompNova?

CompNova's proven methodology for tackling application maintenance can help you drive added value to your applications, maintain a sustainable competitive advantage and free up much needed resources for other core competencies.

Choosing CompNova will also help you gain

  • Fully sustainable knowledge management program with tool-based reverse engineering
  • Timely release of programs and enhancements
  • Reduced rate of risks with increased predictability
  • Cost variability for cyclical businesses
  • Full portfolio optimization
  • Provision of ongoing alignment with industry trends
  • Considerable reduction in application maintenance costs

The constant change involved in application maintenance must be successfully managed for reducing possible downtime and increasing maintenance efforts without overrunning the allotted maintenance budget.Contact Us to find out more about how to plan an effective application maintenance strategy.

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Latest News

CompNova philanthropic efforts are conducted worldwide through the voluntary efforts of CompNova employees and the financial and administrative support of the CompNova Foundation.

Our testimonials

CompNova is the best company I have worked with. They have provided the best services . They have an excellent process which enables them to meet the client requirements accurately. They have an uncanny ability to understand very quickly the needs of the clients and how best to meet them.
Pat Crossan, Managing Director, CSX
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Top qualities: Great Results, Good Value, High Integrity CompNova has been a national primary vendor for us for over 7 years. They have provided us with a wide variety of services. Their technical resources have always matched or exceeded our expectations. No wonder they are #1 vendor in the categories they compete! I am sure that we will continue to depend on them.
Director – Major Telecom Services Company
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CompNova has consistently provided outstanding service! Their ability to deliver creative & cost-effective solutions under extremely tight deadlines is amazing. The flexibility and personal service that CompNova provides is beyond compare. I don\'t know what we\'d do without them!
Vice President – IT Major Publishing Company
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Just a short note to thank CompNova for their world-class service in Applications Maintenance. Their team was very diligent and hard working. They worked hard against very aggressive dead lines and completed the project on time. We found the technical support team to be impeccable.
Director – Applications Services Major Healthcare
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CompNova was given the task of developing a data warehouse for our marketing department a few years ago. They brought in an expert team and completed the task on time and under budget! Their staff was very knowledgeable…they brought our team also up to speed in a very short time. Based on this performance, we have given them several projects, and have never been disappointed in the quality of their work. CompNova have always provided sound advice on the best technology to implement. We are more than satisfied that we have invested in a top-notch organization that met our needs with timely and reliable performance.
Director -Major Healthcare Services Provider
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