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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

IT Governance

With organizations becoming more and more dependent on their information systems, it has become imperative for them to invest in a series of processes and frameworks that enable the efficient and effective use of IT resources. Added to this, the general public’s increasing concern about the proper use of personal data, and the unavoidable threats to information systems from criminals and terrorists, have made it both necessary and urgent for every organization to be protected through a corporate IT governance plan as part of their system of internal control.

CompNova has developed a unique IT Governance model with the integral function to provide optimal management, control and compliance of your IT portfolio. This model is designed to help your business adopt an effective IT Governance strategy through consultation, implementation, enhancement and maintenance.

IT Governance Model from CompNova

At CompNova, our IT Governance model is designed keeping in mind all your governance, integration and management requirements. We further ensure that out IT governance model is aligned your IT strategy’s business objectives and vision through:

  • identifying of all primary objectives and actions needed for a successful IT strategy
  • establishing all necessary leadership, organization and process elements
  • developing innovation through continuous assessment
  • improving accountability, process and quality structures

Why choose our IT Governance Model?

At CompNova, our client base vary from national to international organizations, and are inclusive of government organizations, financial services, retail businesses and public sector companies. This is because we have a proven track record of delivering successful IT Governance models that assure our clients that their portfolio of IT Proposals, Projects and Assets are well managed and protected.

Here are the salient features of our easily customizable IT Governance Model.

  • Our strategic partnerships with leading product vendors in the IT Governance space: HP (PPM) and CA (Clarity) enables us to build superior quality IT Governance solutions.
  • Our specialized frameworks include ready to use plug-ins, rapid integration/migration accelerator and IT maturity assessment.
  • Our expertise and certification in PMI/PMP, COBIT/ITIL, Six Sigma provide solutions that conform to standards like SOX, BASEL II, etc.
  • Our methodology of establishing the integrative systems within our customer's IT portfolio provide our clients with substantial cost savings.
  • Our extensive range of interrelated services including IT Value Delivery, Comprehensive IT Resource Management, Performance Measurement and Compliance/ Risk Management can be easily integrated within the IT Governance Model.

Contact us and we will help you successfully develop a well-aligned IT Governance plan that fits in with all your organizational objectives.

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Infrastructure

IT Infrastructure is one of the most essential components in the smooth running of any business venture. But yet more and more businesses are facing challenges in managing their global IT infrastructure due to scalability, networking and monetary issues.

CompNova provides end-to-end Infrastructure Management Services that provide customized solutions for Data Center, Network, Endpoint and Security issues. We ensure that our global clients receive high-quality and consistent services by the systematic incorporation of knowledge management resources, standardized tools, automation equipment and ITIL processes and framework.

Infrastructure Management Services form CompNova

At CompNova our teams work with you to optimize the way you use your core IT infrastructures. All our Infrastructure Management Services are implemented with IT Infrastructure Library (ITIL) standards, proven technology solutions and specialist technical expertise. We follow strict guidelines that focus on incident avoidance through rigorous problem management and continuous improvement methodologies. Alternatively, we also work with the tools provided by our clients, if needed.

Our extensive range of Infrastructure Management Services can monitor and manage your infrastructure and resolve any issues that crop up before they impact your business. Our offerings include:

  • Applications Operation and Management
  • Server Management
  • Database Management
  • Data Center Monitoring
  • Unified Communication
  • Identity Management
  • IDS/IPS
  • Firewall Management
  • Network and Security Operations
  • Web Applications and Middleware Operations
  • Mainframe Services
  • Back-up, Restoration and Storage Services

Why choose CompNova?

When it comes to managing IT Infrastructure, choosing the right Infrastructure Management Service plays an important role as it not only aligns your IT infrastructure with your business goals but also helps you achieve a marked reduction in costs and overheads. It further helps in streamlining your IT operations using global standards such as ITIL and provides you with the flexibility to gain custom-made IT requirements.

CompNova also provides its clients with the following advantages.

  • 20-30% reduction in costs
  • Proactive management of devices and networks
  • Greater user satisfaction and business results
  • High reliability provided by round-the-clock availability
  • Focused solutions involving core infrastructure areas
  • Proven assessment tool and methodologies
  • Streamlining of your IT operations through ITIL framework and SLAs

With an extensive client base that supports clients across various verticals, CompNova has both the experience and expertise to professionally manage your critical IT infrastructure.Contact Uswith your Infrastructure Management requirements and we will get back with a customized solution that will help you gain quick returns on your IT infrastructure investments.

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IT Services

Companies world over have learned that investments in technology can yield rich dividends in the long haul. Even during an economic recession when budgets are being slashed, companies are not shying away from making technology investments. CompNova can be your ideal partner delivering top class IT services and solutions to match your every need. We offer specialized skills in niche areas as well as expertise across verticals.

CompNova offers varied engagement models recommending the one most suited to the client’s needs. We deliver onshore, offshore and even a hybrid model wherein we combine onsite and offshore locations. We have a number of team members of software engineers and subject matter experts spread across our offices in the US and in India who has expertise and extreme years of experience delivering outsourced software services.

We offer a flexible, scalable staffing model with a 24X7 work week, thereby ensuring that your business needs get met as quickly as possible with minimum loss of time.

We can design, plan and deliver world class IT solutions to handle your complex data and expansive system requirements.

IT Solutions:

CompNova’s areas of expertise in IT services are vast and varied. Below are some of our key strengths:

  • Enterprise Resource Planning
  • CRM systems
  • Business Intelligence
  • Telephony solutions
  • Service Oriented Architecture
  • Web and integration technologies
  • Document and knowledge management
  • Asset management solutions
  • Billing and debt management systems
  • STP solutions for independent financial advisors.

End-to-End Solutions:

We provide end-to-end outsourced software solutions catering to the entire lifecycle. We have worked with several Fortune 500 companies in varied sectors streamlining processes, eliminating inefficiencies and implementing solutions to cover the entire scope of their businesses. CompNova is focused on designing technology solutions that work best for you. Over the years, having worked with a plethora of clients, we have developed deep domain knowledge in several sectors. Following are some of the sectors that we have in-depth knowledge and experience in:

  • Banking, Insurance and Financial Services
  • Telecom
  • Manufacturing
  • Healthcare and Life Sciences
  • Energy and Utilities
  • Media and Communications
  • Retail
  • Shipping and Logistics
  • Travel and Hospitality

Companies today need a trusted partner to deliver the whole lifecycle of software solutions in this intensely competitive market. Bringing plenty of value and expertise to the table, CompNova can be that promised partner.

Contact CompNova to implement best in class IT services and solutions that can help you achieve your business goals. Find out why real leading corporation are working with us to eliminate redundancies and streamline operations.

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Latest News

CompNova philanthropic efforts are conducted worldwide through the voluntary efforts of CompNova employees and the financial and administrative support of the CompNova Foundation.

Our testimonials

CompNova is the best company I have worked with. They have provided the best services . They have an excellent process which enables them to meet the client requirements accurately. They have an uncanny ability to understand very quickly the needs of the clients and how best to meet them.
Pat Crossan, Managing Director, CSX
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Top qualities: Great Results, Good Value, High Integrity CompNova has been a national primary vendor for us for over 7 years. They have provided us with a wide variety of services. Their technical resources have always matched or exceeded our expectations. No wonder they are #1 vendor in the categories they compete! I am sure that we will continue to depend on them.
Director – Major Telecom Services Company
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CompNova has consistently provided outstanding service! Their ability to deliver creative & cost-effective solutions under extremely tight deadlines is amazing. The flexibility and personal service that CompNova provides is beyond compare. I don\'t know what we\'d do without them!
Vice President – IT Major Publishing Company
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Just a short note to thank CompNova for their world-class service in Applications Maintenance. Their team was very diligent and hard working. They worked hard against very aggressive dead lines and completed the project on time. We found the technical support team to be impeccable.
Director – Applications Services Major Healthcare
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CompNova was given the task of developing a data warehouse for our marketing department a few years ago. They brought in an expert team and completed the task on time and under budget! Their staff was very knowledgeable…they brought our team also up to speed in a very short time. Based on this performance, we have given them several projects, and have never been disappointed in the quality of their work. CompNova have always provided sound advice on the best technology to implement. We are more than satisfied that we have invested in a top-notch organization that met our needs with timely and reliable performance.
Director -Major Healthcare Services Provider
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