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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

Embedded System

In the present scenario it has become common place to acknowledge that every aspect of our business and personal life contain the use intelligent technologies. We see these intelligent technologies being implemented in various areas of everyday life, from intricate medical procedures which have been enabled by these advanced technologies to simple personal devices that use smart technology to the innovative technology used in automobiles and transportation. At the bottom of all these smart solutions lies Embedded Systems technology which enables manufacturers to provide users with various smart products.

CompNova has established itself as one of the front-runners in the area of Embedded Services by delivering a wide variety of end-to-end services, including design, development, testing and QA, for embedded and real-time systems to manufacturing companies around the world.

Our global delivery centers cater to the following industry verticals.

  • Automation and Control
  • Medical Devices
  • Mobile and Wireless
  • Automotive
  • Office Automation
  • Consumer Electronics
  • Storage, Networks and Computing

Whatever your technological challenge maybe, CompNova has both the technological expertise and multi-skilled engineers needed to provide an effective solution. CompNova's technological expertise covers the entire range of Languages, Development Environments, Protocols, Mobile Platforms, RTOS, Hardware and other devices.

CompNova's Offerings in the field of Embedded Systems

CompNova offers a wide array of customized design, development and support services for Embedded Systems that cover all possible layers of technology through the different phases of a product lifecycle.

Our offerings in the field of embedded systems include:

  • Applications for mobile and handheld devices
  • Protocol handler and stack implementation
  • Firmware development
  • Device driver development
  • UI/MMI development
  • Security solutions using biometrics and smart cards
  • Development of tools, utilities, soft emulators and system simulators
  • Test automation, device testing and compatibility testing
  • Network management systems including GUI application

Choose CompNova and gain a competitive edge over your rival contenders

At CompNova, all Embedded Services testing is done in client replicated test environments and simulated real-time environments. This enables our clients to achieve a much faster time to market ratio when compared to their competitors. Our clients also receive further value to their engineering efforts with the use of high quality standards-based components. This when added to our tightly controlled processes and reusable delivery models give clients a winning combination that help them gain a competitive edge over their contenders.

Contact Us and gain access to our wide range of design, development and support services for Embedded Systems.

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IT Strategic St

With the present day IT market environment being highly volatile and competitive, it has become extremely vital for companies to possess the ability to change the size and make-up of their IT workforce according to their present needs. At CompNova, our IT strategic staffing solutions provide you with all required capabilities that are needed for your company's IT talent requirements.

Our comprehensive IT staffing solutions include screening, recruiting, hiring, deployment, administration, and ongoing management of technical resources. Our clients are also offered the choice of appointing us as an onsite or offsite managed services provider where we will be directly responsible in managing and staffing a client group or function.

IT Strategic Staffing Services offered by CompNova

At CompNova, we are committed to providing consistent, cost-effective IT staffing, using pre-tested processes and procedures. This has enabled us to provide superior quality technical resources to major IT service providers and large corporate houses.

We provide strategic staffing for a broad range of IT functions comprising of:

  • Project/Program Management
  • Software Development
  • Business Analysis/IT Strategy
  • IT Infrastructure Support
  • Testing/Quality Assurance
  • Design and Engineering Support
  • Application Maintenance and Enhancement
  • System Implementation and Integration
  • Web Development and Maintenance
  • Technical Writing
  • Help Desk

Why choose CompNova as your IT strategic staffing services partner?

When you choose CompNova as your IT strategic services staffing partner you are assured of a guaranteed response to 100% of the requisitions you submit. We ensure that the teams of highly specialized individuals that we supply make an immediate impact on your business. Deciding to use CompNova’s strategic staffing services also provides you with additional benefits that include,

  • Consistent consultant retention throughout your project with less than 10% turnover
  • Dedicated account management and recruitment through data-driven service level agreements
  • Process efficiency through effective co-employment exposure
  • Cost-efficiency through leveraged volume for below-market pricing
  • Faster response rate by ensuring that resumes are available within hours
  • Higher candidate acceptance rate through pre-screening of candidates
  • Fewer hassles through the use of paperless process and single point of contact methods
  • Technology support through the supply of tools for recruiter work flow management, repository management and reporting
  • Additional Support through deployment of Transition Teams and Onsite Presence

CompNova’s valuable market insight, top talent and flexible workforce strategy can help support even your most demanding IT initiatives. Contact us today with your IT staffing needs and we will help you meet your project deadlines with confidence and ease.

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BPO

Opting for a Business Process Outsourcing (BPO) solution, has been proved to be the most successful way to minimize your operating costs and maximize your revenue. Apart from adding value to your business and increasing your productivity, a customized BPO solution can bring in the extra revenue and undivided attention needed to develop your core competencies.

At CompNova, our sophisticated BPO services are designed to stimulate business growth and maximize potential. Whatever your peripheral needs are, ranging from management of all your important data to trouble shooting technical problems to roping in potential customers, our BPO services cover all specifics allowing you to concentrate on your major business goals. Our innovative technologies and strategic implementation system further ensure that the highest possible quality standards are maintained.

CompNova offers BPO services across various verticals

CompNova offers specialized BPO solutions for a wide range of vertical-specific processes. Our client-centric solutions bring about greater flexibility, higher operational effectiveness and low operating costs through process assessment, process standardization and process re-engineering. We offer BPO support along the following verticals:

  • Technical Support
  • Back Office Support
  • Virtual Assistance
  • Database Management
  • Customer Support
  • Product Support
  • Remote Infrastructure Support
  • Inbound Call Center Services
  • Outbound Call Center Services

In addition to the above we also provide IT Helpdesk Services, Enterprise Helpdesk Services, Financial and Accounting Services, and Disaster Recovery and Business Continuity Services.

Why choose CompNova?

At CompNova, before embarking on any project, we first provide our clients with a clear and precise idea of how our BPO solutions can enhance their productivity and reduce costs through our specialized processes of assessment, standardization and re-engineering. Built on a foundation of process and domain expertise, our BPO solutions are guaranteed to bring about a marked improvement in your bottom line.

Here are our differentiators:

  • Provision of well-defined BPO processes
  • Availability of robust call center technologies
  • 24x7x365 call center support
  • Domain and process specific knowledge
  • Customized BPO services according to client needs
  • Major cost reductions
  • High rate of sales conversions
  • Effective BPO solutions for varying call center needs
  • Advanced processes maximizing high returns on investment
  • BS7799 standard based Information Security Management System (ISMS)

Join our extensive list of satisfied clients from around the world.Contact Us now with your business specific need and we will get back with a comprehensive BPO model that is sure to maximize your business potential.

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Latest News

CompNova philanthropic efforts are conducted worldwide through the voluntary efforts of CompNova employees and the financial and administrative support of the CompNova Foundation.

Our testimonials

CompNova is the best company I have worked with. They have provided the best services . They have an excellent process which enables them to meet the client requirements accurately. They have an uncanny ability to understand very quickly the needs of the clients and how best to meet them.
Pat Crossan, Managing Director, CSX
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Top qualities: Great Results, Good Value, High Integrity CompNova has been a national primary vendor for us for over 7 years. They have provided us with a wide variety of services. Their technical resources have always matched or exceeded our expectations. No wonder they are #1 vendor in the categories they compete! I am sure that we will continue to depend on them.
Director – Major Telecom Services Company
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CompNova has consistently provided outstanding service! Their ability to deliver creative & cost-effective solutions under extremely tight deadlines is amazing. The flexibility and personal service that CompNova provides is beyond compare. I don\'t know what we\'d do without them!
Vice President – IT Major Publishing Company
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Just a short note to thank CompNova for their world-class service in Applications Maintenance. Their team was very diligent and hard working. They worked hard against very aggressive dead lines and completed the project on time. We found the technical support team to be impeccable.
Director – Applications Services Major Healthcare
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CompNova was given the task of developing a data warehouse for our marketing department a few years ago. They brought in an expert team and completed the task on time and under budget! Their staff was very knowledgeable…they brought our team also up to speed in a very short time. Based on this performance, we have given them several projects, and have never been disappointed in the quality of their work. CompNova have always provided sound advice on the best technology to implement. We are more than satisfied that we have invested in a top-notch organization that met our needs with timely and reliable performance.
Director -Major Healthcare Services Provider
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