• Inner Banner1
  • Inner Banner2
  • Inner Banner3
  • Inner Banner4
  • Inner Banner5
  • Inner Banner6
Compnova Menu
Compnova Menu

Maintenance

Most enterprises rely heavily on their software applications to enable core business processing and spend nearly 50-80% of their software development budget on maintaining existing software. By choosing to invest in an application maintenance strategy, companies can not only reduce their risks and long-term costs but they will also be able to objectively assess the capabilities of their current application maintenance process. It will also help them to strengthen their current processes and fill in the gaps needed to establish future business goals.

An effective application maintenance strategy goes beyond the mere management and optimization of overgrown applications. It involves the successful leverage of technique, organization and research to gain a productive and competitive advantage.

At CompNova, our application maintenance strategy makes use of a portfolio-based and consultative approach that takes into account technology, information architecture, people, and services. By questioning redundancies and analyzing low-cost business applications, we optimize and align team structures to deliver improved application support.

Maintenance Solutions from CompNova

Maintenance solutions from CompNova come with a complete set of Application Maintenance tools and the ability to pick and choose individual tools as required for current needs, or for partially completed projects. CompNova's portfolio-based approach and in-depth analysis of maintenance processes allow unparalleled levels of customization that benefits the company in terms of cost and time.

Application Consulting Services: We provide application consulting services that are inclusive of, scalability assessment, portfolio analysis and optimization, sourcing strategy and setting up of support solutions. These services are provided on-demand and can be implemented prior to application maintenance.

Application Maintenance Services: Our application maintenance services are inclusive of application support, technical support, functional support, and ongoing application enhancement support. Our networking of core support activities and mapping of business processes to application portfolios ensure high levels of business application understanding.

Why choose CompNova?

CompNova's proven methodology for tackling application maintenance can help you drive added value to your applications, maintain a sustainable competitive advantage and free up much needed resources for other core competencies.

Choosing CompNova will also help you gain

  • Fully sustainable knowledge management program with tool-based reverse engineering
  • Timely release of programs and enhancements
  • Reduced rate of risks with increased predictability
  • Cost variability for cyclical businesses
  • Full portfolio optimization
  • Provision of ongoing alignment with industry trends
  • Considerable reduction in application maintenance costs

The constant change involved in application maintenance must be successfully managed for reducing possible downtime and increasing maintenance efforts without overrunning the allotted maintenance budget.This email address is being protected from spambots. You need JavaScript enabled to view it. to find out more about how to plan an effective application maintenance strategy.

Business Proces

The goal of any Business Process Management (BPM) solution is to use a systematic approach to bring about greater effectiveness and efficiency within an organization’s working environment. Furthermore, implementing an effective BMP solution can lead to better business agility through process automation and optimization.

CompNova offers end-to-end BPM services and solutions based on advanced frameworks, methodologies, and product expertise. By establishing our BPM vision on the synergistic balance between people, processes and technology, we are able to design, monitor, and execute your business processes effectively to provide a cost-effective process platform that is best suited to your enterprise.

BPM solutions offered by CompNova:

At CompNova we offer horizontal BPM solutions, vertical BPM solutions and full-service BPM solutions. While our horizontal BPM solutions offer design and development of business solutions with the focus on technology and reuse, our vertical BPM solutions deal with specific sets of coordinated tasks and pre-built templates that can be readily configured and deployed.

Our full-service BPM solutions have five basic components:

  • Process Discovery and Implementation

We help you gain valuable insight into the various processes, technology, and people that are essential in a successful BPM process implementation.

  • Process Modeling and Design

During this phase, we first identify your current business processes and business model. Based on this we create new processes that comply with our BPM governance model. We then deploy the verified processes in accordance with your stated requirements and business goals.

  • Process Optimization

This step ensures that your customized BPM solution is perfected to match your specific business goals.

  • Support and Maintenance

Apart from monitoring and managing the processes deployed in your enterprise, we also offer skilled support round-the-clock to ensure the smooth running of your BPM engagements.

  • Simulation and Testing

Our extensive range of simulation and testing services include using our cost-effective testing models to test your BPM implementation with any testing tool of your choice.

What makes us different?

Our differentiators come from an ongoing understanding of various integration solutions. Added to this, our real-world experience which is based on identifying, designing and working with complex and diverse business processes, enable us to guarantee successful BPM solutions.

Here are our differentiators:

  • Provision of a standardized approach to BPM implementation
  • An extensive range of service offerings
  • Highly proficient teams that bring in a good mix of domain, process and technical knowledge
  • Innovative approaches that drive BPM adoption in varied organizational landscapes
  • Technological competencies in Savvion Business Manager, TIBCO BPM, Metastorm BPM, IBM Process Server, BEA Aqualogic, Oracle SOA, Filenet, jBPM, etc.

Interested in making a change in your current Business Process Management solution? Contact us and we will help you successfully transform your business with a cost-effective BPM solution.

Know more
BPO

Opting for a Business Process Outsourcing (BPO) solution, has been proved to be the most successful way to minimize your operating costs and maximize your revenue. Apart from adding value to your business and increasing your productivity, a customized BPO solution can bring in the extra revenue and undivided attention needed to develop your core competencies.

At CompNova, our sophisticated BPO services are designed to stimulate business growth and maximize potential. Whatever your peripheral needs are, ranging from management of all your important data to trouble shooting technical problems to roping in potential customers, our BPO services cover all specifics allowing you to concentrate on your major business goals. Our innovative technologies and strategic implementation system further ensure that the highest possible quality standards are maintained.

CompNova offers BPO services across various verticals

CompNova offers specialized BPO solutions for a wide range of vertical-specific processes. Our client-centric solutions bring about greater flexibility, higher operational effectiveness and low operating costs through process assessment, process standardization and process re-engineering. We offer BPO support along the following verticals:

  • Technical Support
  • Back Office Support
  • Virtual Assistance
  • Database Management
  • Customer Support
  • Product Support
  • Remote Infrastructure Support
  • Inbound Call Center Services
  • Outbound Call Center Services

In addition to the above we also provide IT Helpdesk Services, Enterprise Helpdesk Services, Financial and Accounting Services, and Disaster Recovery and Business Continuity Services.

Why choose CompNova?

At CompNova, before embarking on any project, we first provide our clients with a clear and precise idea of how our BPO solutions can enhance their productivity and reduce costs through our specialized processes of assessment, standardization and re-engineering. Built on a foundation of process and domain expertise, our BPO solutions are guaranteed to bring about a marked improvement in your bottom line.

Here are our differentiators:

  • Provision of well-defined BPO processes
  • Availability of robust call center technologies
  • 24x7x365 call center support
  • Domain and process specific knowledge
  • Customized BPO services according to client needs
  • Major cost reductions
  • High rate of sales conversions
  • Effective BPO solutions for varying call center needs
  • Advanced processes maximizing high returns on investment
  • BS7799 standard based Information Security Management System (ISMS)

Join our extensive list of satisfied clients from around the world.Contact Us now with your business specific need and we will get back with a comprehensive BPO model that is sure to maximize your business potential.

Know more
24 x 7 Support

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages: