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Siebel

Being aware of your customer’s needs and handling them effectively is key to providing better customer service and building customer loyalty. An effective CRM system can create better communication channels, collect and analyze vital data on customer interactions and identify new sales and marketing opportunities.

At CompNova, we provide CRM services spanning the entire spectrum of organizational functions. From CRM consulting and business needs analysis, implementation/ rollout and integration to application management and customer service, we do it all.

CompNova’s Oracle Siebel CRM expertise

Oracle Siebel CRM is one of the most widely used and comprehensive CRM solutions in the market today. Implementing Oracle Siebel CRM in your organization requires more than just technical implementation. At CompNova, our knowledge of industry business processes and best practices, combined with our ability to align our solutions with the strategic business goals of the organization, can help your business realize the fruits of investing in CRM.

CompNova’s Siebel CRM portfolio covers a broad range of cross-functional business functions as well as consulting services to leverage the hosted or on-demand services of Oracle CRM,

  • Sales
  • Marketing
  • Contact center
  • Partner relationship management
  • Business analytics

We provide business strategies and technical know-how to handle implementation, upgrade and usage of the CRM tools for the automation of data collection, analysis, report building and database management.

The CompNova Oracle CRM edge

At CompNova, we help you build and maintain customer relationships, streamline processes, improve efficiency and reduce costs. Working with us will help you gain several benefits. We provide:

  • Certified Oracle professionals who can help with your CRM implementation and deployments. Our solutions will empower you with the tools required to create far-reaching business strategies and achieve your business goals.
  • Cost-effective and efficient deployments of CRM business solutions with competitive time-to-market ratio
  • Tools and data to streamline different processes across sales, marketing, customer service and generation of sales leads thus helping you increase efficiency and boost your market share
  • Quality solutions that incorporate best practices and world-class strategies

CompNova has wide-ranging expertise and technical strength. With a host of successful implementations and satisfied clients behind us, we are confident that we can provide you with Oracle Siebel CRM implementation and support services that will bring maximum value to your business. Contact us with your Oracle Siebel CRM requirements today and we will provide you with a customized solution that will help you take your business to the next level.

Amdocs

In today’s business scenario, creating, developing and maintaining customer relationships is crucial to business profitability. Organizations need to ensure that all customer service channels and contact points are sufficiently leveraged to enhance customer consciousness and increase customer satisfaction and loyalty.

Amdocs main products are centered around innovations in “Customer Experience Systems” (CES) including their customer relationship management portfolio. However, there is no “one size fits all approach” where Customer relationship management is concerned and different customers need to be addressed in different ways. CompNova helps you realize the full benefits of an appropriate CRM implementation by creating a solution which fits your needs.

CompNova’s Amdocs CRM technical expertise

Amdocs CES systems and Clarify CRM technology are designed to improve customer experience and provide easy access to customer information across different organizational functions. Its intuitive interface can help increase productivity and reduce employee training time. At CompNova, we help you get the maximum out of your Amdocs CRM system and streamline sales, marketing and customer contact center business processes, reduce sales cycle times and improve customer acquisition and retention.

CompNova offers a comprehensive set of services spread across the Amdocs framework CRM spectrum, including customer interaction, sales, marketing and service functions. We offer consulting services, implementation/rollout, upgrade and application development and maintenance services.

CompNova’s differentiating factors

Choosing CompNova to help with your CRM implementation and integration has the following pluses:

  • Large pool of Amdocs-certified and CRM trained professionals with sizable domain experience behind them
  • Our experience with multiple successful Amdocs Clarify CRM project deployments, integrations and upgrades will help us bring the cost of implementing CRM in your organization down.
  • Adherence to industry best practices and quality standards and usage of right CRM tools and process aids for efficient management of CRM lifecycle management services
  • Improved tools at customer contact centers to help your business build customer contact points and gain a 360 degree view of your customers
  • Utilization of new avenues to collect, analyze and build on customer data. With the explosion of new methods of communication such as social networking and telemarketing etc, there are new ways to reach customers and businesses need to evolve their go-to-market strategy. We help you achieve this easily.

CompNova has wide-ranging expertise and technical domain experience with a host of successful implementations, upgrades and integrations with legacy systems behind us.  We can help with your Amdocs CRM implementation and support services. Contact us with your Amdocs CRM requirements and we will provide you with a customized solution that will give you maximum value.

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SAP

Building customer relationships that last is the key mantra for any successful business. Access to all customer data and interactions in an easy-to-understand format can help you gain valuable insights into your customer’s expectations and needs. This will empower you to improve your processes and build customer loyalty.

At CompNova, we provide end-to-end CRM services that help you to leverage your customer relationships better and boost efficiency and profits.

CompNova’s SAP CRM expertise

Our solid technical expertise coupled with our vast CRM experience on live SAP CRM projects helps you leverage the SAP advantage to the maximum and create intuitive and efficient solutions for your customers. Our SAP CRM competency is backed by world class methods and best practices followed by industry leaders. We offer services across key SAP CRM business functions:

  • Marketing: Helps your marketing function to gain key insights using business intelligence to maximize customer retention and gain customer confidence.
  • Sales: Our consulting service helps your sales function to achieve better planning by data analysis of customer interactions. We enable you streamline different sales processes across different service areas.
  • Service: We help your business to achieve customer satisfaction and loyalty through use of customer service centers, partner channel management and e-service options.
  • Customer service center: We help organizations maximize customer loyalty by driving customer-targeted campaigns and improving overall customer service.
  • E-commerce solutions: Using web-based solutions, we help improve your customers’ online user experience and provide them with easy self-service options.
  • IT service: We help you to enable IT processes to be ITIL-compliant for better management of incidents, tickets, defects etc.

At CompNova, we bring value to our customers

As far as customer relationship management is concerned, choosing the right software and the right CRM service is paramount to achieving your business goals and delivering more value. By choosing CompNova, your business can benefit by leveraging the following,

  • Great pool of certified and certified SAP professionals to help achieve your business goals.
  • Cost-effective and efficient deployments of CRM business solutions with competitive time-to-market ratio
  • Services that span across the CRM domain including consulting, deployment and integration, application upgrade and application management etc.

CompNova has experience being part of a host of successful SAP CRM implementations. Contact uswith your SAP CRM requirements and we will provide you with a customized solution that will help you make customer relationship management a cakewalk.

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TIBCO

CompNova’s EAI expertise

The relevance of EAI (Enterprise Application Integration) in today’s business scenario   has increased significantly as organizations realize the need for real-time availability of data across different systems and linking of different business processes. Ability to consolidate, coordinate and seamlessly integrate different systems and application modules increases organizational efficiency and hence profitability.

Typically, most enterprises have a host of legacy systems all supporting different databases, operating systems and platforms. The need for a common framework to successfully link the disparate systems by a common interface, so that they can seamlessly function together, is a high-priority enterprise-wide requirement.

CompNova’s TIBCO-certified professionals possess the technical skills and the domain expertise to help your business with complex integrations and migration from legacy systems.

CompNova provides EAI application integration services using TIBCO products and a wide range of services including:

  • EAI architecture consulting
  • Implementation of EAI integration solutions across the organization
  • Integration with legacy systems
  • Upgrade and support services
  • TIBCO Adapter framework services

CompNova’s TIBCO competency

The main challenge organizations face is the lack of qualified manpower to handle complex integration scenarios as well as to analyze business processes across cross-functional units and streamline with the organizational growth objectives. CompNova’s dedicated team of TIBCO-certified professionals has a host of successful deployments and migrations behind them, have experience in multiple industry verticals and are thus well-equipped to handle complex integration solutions. By engaging with us for your TIBCO integration services, you get:

  • Cost-effective and faster time-to-market solutions
  • Usage of BAM (Business Activity Monitoring) tools by TIBCO for business data analysis- provides real-time visibility across the enterprise.
  • Analysis of business objectives and business process management goals
  • We create value for your business through use of industry best practices, proven integration methodologies, testing methodologies and world-class quality assurance standards.
  • Maximize the operating efficiency by bringing down new process cycle time and facilitate addition of new modules without disruption of existing business processes.

CompNova has the domain expertise and experience to help with your TIBCO implementations and other EAI services. If you are evaluating using TIBCO software solutions, upgrading an existing solution, need qualified assistance or training on application integration products and services, then Contact us with your EAI requirements. We can provide you with a customized solution that will help you in your enterprise integration requirements.

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