Oracle

Being aware of your customer’s needs and handling them effectively is key to providing better customer service and building customer loyalty. An effective CRM system can create better communication channels, collect and analyze vital data on customer interactions and identify new sales and marketing opportunities.

At CompNova, we provide CRM services spanning the entire spectrum of organizational functions. From CRM consulting and business needs analysis, implementation/ rollout and integration to application management and customer service, we do it all.

CompNova’s Oracle Siebel CRM expertise

Oracle Siebel CRM is one of the most widely used and comprehensive CRM solutions in the market today. Implementing Oracle Siebel CRM in your organization requires more than just technical implementation. At CompNova, our knowledge of industry business processes and best practices, combined with our ability to align our solutions with the strategic business goals of the organization, can help your business realize the fruits of investing in CRM.

CompNova’s Siebel CRM portfolio covers a broad range of cross-functional business functions as well as consulting services to leverage the hosted or on-demand services of Oracle CRM,

• Sales
• Marketing
• Contact center
• Partner relationship management
• Business analytics

We provide business strategies and technical know-how to handle implementation, upgrade and usage of the CRM tools for the automation of data collection, analysis, report building and database management.

The CompNova Oracle CRM edge

At CompNova, we help you build and maintain customer relationships, streamline processes, improve efficiency and reduce costs. Working with us will help you gain several benefits. We provide:

• Certified Oracle professionals who can help with your CRM implementation and deployments. Our solutions will empower you with the tools required to create far-reaching business strategies and achieve your business goals.

Websphere

CompNova’s EAI technical expertise

To keep up with rapidly changing business scenarios and global customer needs, a seamless flow of data and information across multiple systems is required. Therefore it is imperative for enterprises to organize their data flow and data transfer across cross-functional business units in the organization.

Disparate enterprise applications such as SCM (supply chain management), CRM (customer relationship management), ERP (enterprise resource planning) and various other applications, services and frameworks typically find it difficult to communicate over different operating systems, databases, languages, automation methodologies etc. Many organizations face the challenge of understanding and seamlessly integrating various systems.

At CompNova, our vast CRM, ERP, SCM, data warehousing and enterprise expertise provides you with the technological depth required to handle complex integrations. Effective and successful EAI integrations give your business the competitive edge and gain customer confidence.

CompNova’s Websphere Competency

When you choose Compnova, you get the best of our IBM Websphere application integration middleware technical expertise. Some of the main benefits our dedicated team of Websphere professionals offers include:

• Expertise in BPM (Business process management)

Improve your business performance with our skills in continuous data analysis, deployment and improvement of end-to-end business processes

• SOA architecture technical expertise

Our solutions are based on SOA (Service Oriented Architecture) principles and models which facilitate a modular, flexible solution that speeds up time to market and is at the same time scalable and reusable.

• Business Integration Consulting services

We provide consulting services to review your solution architecture and design, to enhance your business processes or to add new applications and modules.

• Usage of best-in-class methodologies

Our integration methodologies and industry practices are tailored to align with your organization’s business needs. Our EAI framework ensures a seamless integration between different application modules and services to best leverage your organizational business objectives.

CompNova has the expertise and experience to help with your EAI implementations. We also provide EAI consulting services. Contact us with your application integration requirements and we can provide you with a customized solution that will help you with your integration requirements and optimize business performance.

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