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Amdocs

In today’s business scenario, creating, developing and maintaining customer relationships is crucial to business profitability. Organizations need to ensure that all customer service channels and contact points are sufficiently leveraged to enhance customer consciousness and increase customer satisfaction and loyalty.

Amdocs main products are centered around innovations in “Customer Experience Systems” (CES) including their customer relationship management portfolio. However, there is no “one size fits all approach” where Customer relationship management is concerned and different customers need to be addressed in different ways. CompNova helps you realize the full benefits of an appropriate CRM implementation by creating a solution which fits your needs.

CompNova’s Amdocs CRM technical expertise

Amdocs CES systems and Clarify CRM technology are designed to improve customer experience and provide easy access to customer information across different organizational functions. Its intuitive interface can help increase productivity and reduce employee training time. At CompNova, we help you get the maximum out of your Amdocs CRM system and streamline sales, marketing and customer contact center business processes, reduce sales cycle times and improve customer acquisition and retention.

CompNova offers a comprehensive set of services spread across the Amdocs framework CRM spectrum, including customer interaction, sales, marketing and service functions. We offer consulting services, implementation/rollout, upgrade and application development and maintenance services.

CompNova’s differentiating factors

Choosing CompNova to help with your CRM implementation and integration has the following pluses:

  • Large pool of Amdocs-certified and CRM trained professionals with sizable domain experience behind them
  • Our experience with multiple successful Amdocs Clarify CRM project deployments, integrations and upgrades will help us bring the cost of implementing CRM in your organization down.
  • Adherence to industry best practices and quality standards and usage of right CRM tools and process aids for efficient management of CRM lifecycle management services
  • Improved tools at customer contact centers to help your business build customer contact points and gain a 360 degree view of your customers
  • Utilization of new avenues to collect, analyze and build on customer data. With the explosion of new methods of communication such as social networking and telemarketing etc, there are new ways to reach customers and businesses need to evolve their go-to-market strategy. We help you achieve this easily.

CompNova has wide-ranging expertise and technical domain experience with a host of successful implementations, upgrades and integrations with legacy systems behind us.  We can help with your Amdocs CRM implementation and support services. Contact us with your Amdocs CRM requirements and we will provide you with a customized solution that will give you maximum value.

Oracle

Being aware of your customer’s needs and handling them effectively is key to providing better customer service and building customer loyalty. An effective CRM system can create better communication channels, collect and analyze vital data on customer interactions and identify new sales and marketing opportunities.

At CompNova, we provide CRM services spanning the entire spectrum of organizational functions. From CRM consulting and business needs analysis, implementation/ rollout and integration to application management and customer service, we do it all.

CompNova’s Oracle Siebel CRM expertise

Oracle Siebel CRM is one of the most widely used and comprehensive CRM solutions in the market today. Implementing Oracle Siebel CRM in your organization requires more than just technical implementation. At CompNova, our knowledge of industry business processes and best practices, combined with our ability to align our solutions with the strategic business goals of the organization, can help your business realize the fruits of investing in CRM.

CompNova’s Siebel CRM portfolio covers a broad range of cross-functional business functions as well as consulting services to leverage the hosted or on-demand services of Oracle CRM,

  • Sales
  • Marketing
  • Contact center
  • Partner relationship management
  • Business analytics

We provide business strategies and technical know-how to handle implementation, upgrade and usage of the CRM tools for the automation of data collection, analysis, report building and database management.

The CompNova Oracle CRM edge

At CompNova, we help you build and maintain customer relationships, streamline processes, improve efficiency and reduce costs. Working with us will help you gain several benefits. We provide:

  • Certified Oracle professionals who can help with your CRM implementation and deployments. Our solutions will empower you with the tools required to create far-reaching business strategies and achieve your business goals.

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Biztalk

Need for EAI services

As corporate enterprises move to an increasingly collaborative business-to-business interactive e-commerce approach and eventually to a web services model, there is a need to seamlessly integrate their own internal services, processes and applications. They need to dynamically generate, analyze and access data in real-time across multiple disparate systems and business processes. EAI services and software solutions help to build the link between multiple functional units and serve as the application middleware layer.

Using EAI to create a flexible, standard platform infrastructure to share information across the organization and with external business partners is the key to improve organizational efficiency and productivity. But out-of-the-box EAI software solutions can be costly to implement and it is difficult to find sufficiently qualified and trained professionals with the required domain expertise to handle complex live implementations, deployments and EAI systems upgrades.

At CompNova, we have the qualified technical expertise and business knowledge to help you with your BizTalk development. Our skill set ranges from consultants, architects, developers, integrators, all with years of enterprise integration expertise behind them.

Our services range from:

  • BizTalk Consulting

Right from planning and design phases, our consultants work with you to leverage the capabilities of BizTalk and adapt the same to your organizational needs. We also help you mitigate risks and costs involved in any migration.

  • BizTalk Development

Leverage our expertise of BizTalk deployments so that you can concentrate on your core business. We provide services for Business Rules Engine (BRE), Business Activity monitoring (BAM), development of custom ports and adaptors, schemas and mapping for BizTalk.

  • BizTalk Support

Our goal is to ensure a seamless integration with your business applications, improving overall organizational efficiency and performance.

CompNova’s BizTalk expertise

The advantages of using Compnova’s Biztalk expertise include:

  • Quick response to changing business needs. We help you get the most out of your Microsoft BizTalk implementation
  • Proven quality assurance and best-in-class testing methodologies to deliver solutions of the highest quality
  • Microsoft-certified pool of talent who are specialized in leveraging the business processes of the organization towards a successful BizTalk implementation.

CompNova has the expertise and experience to help with your BizTalk implementations, Microsoft technologies and EAI services. Contact us with your EAI requirements and we can provide you with a customized solution that will help you in your enterprise requirements.

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CompNova philanthropic efforts are conducted worldwide through the voluntary efforts of CompNova employees and the financial and administrative support of the CompNova Foundation.

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