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Amdocs

In today’s business scenario, creating, developing and maintaining customer relationships is crucial to business profitability. Organizations need to ensure that all customer service channels and contact points are sufficiently leveraged to enhance customer consciousness and increase customer satisfaction and loyalty.

Amdocs main products are centered around innovations in “Customer Experience Systems” (CES) including their customer relationship management portfolio. However, there is no “one size fits all approach” where Customer relationship management is concerned and different customers need to be addressed in different ways. CompNova helps you realize the full benefits of an appropriate CRM implementation by creating a solution which fits your needs.

CompNova’s Amdocs CRM technical expertise

Amdocs CES systems and Clarify CRM technology are designed to improve customer experience and provide easy access to customer information across different organizational functions. Its intuitive interface can help increase productivity and reduce employee training time. At CompNova, we help you get the maximum out of your Amdocs CRM system and streamline sales, marketing and customer contact center business processes, reduce sales cycle times and improve customer acquisition and retention.

CompNova offers a comprehensive set of services spread across the Amdocs framework CRM spectrum, including customer interaction, sales, marketing and service functions. We offer consulting services, implementation/rollout, upgrade and application development and maintenance services.

CompNova’s differentiating factors

Choosing CompNova to help with your CRM implementation and integration has the following pluses:

  • Large pool of Amdocs-certified and CRM trained professionals with sizable domain experience behind them
  • Our experience with multiple successful Amdocs Clarify CRM project deployments, integrations and upgrades will help us bring the cost of implementing CRM in your organization down.
  • Adherence to industry best practices and quality standards and usage of right CRM tools and process aids for efficient management of CRM lifecycle management services
  • Improved tools at customer contact centers to help your business build customer contact points and gain a 360 degree view of your customers
  • Utilization of new avenues to collect, analyze and build on customer data. With the explosion of new methods of communication such as social networking and telemarketing etc, there are new ways to reach customers and businesses need to evolve their go-to-market strategy. We help you achieve this easily.

CompNova has wide-ranging expertise and technical domain experience with a host of successful implementations, upgrades and integrations with legacy systems behind us.  We can help with your Amdocs CRM implementation and support services. Contact us with your Amdocs CRM requirements and we will provide you with a customized solution that will give you maximum value.

Websphere

CompNova’s EAI technical expertise

To keep up with rapidly changing business scenarios and global customer needs, a seamless flow of data and information across multiple systems is required. Therefore it is imperative for enterprises to organize their data flow and data transfer across cross-functional business units in the organization.

Disparate enterprise applications such as SCM (supply chain management), CRM (customer relationship management), ERP (enterprise resource planning) and various other applications, services and frameworks typically find it difficult to communicate over different operating systems, databases, languages, automation methodologies etc. Many organizations face the challenge of understanding and seamlessly integrating various systems.

At CompNova, our vast CRM, ERP, SCM, data warehousing and enterprise expertise provides you with the technological depth required to handle complex integrations. Effective and successful EAI integrations give your business the competitive edge and gain customer confidence.

CompNova’s Websphere Competency

When you choose Compnova, you get the best of our IBM Websphere application integration middleware technical expertise. Some of the main benefits our dedicated team of Websphere professionals offers include:

  • Expertise in BPM (Business process management)

Improve your business performance with our skills in continuous data analysis, deployment and improvement of end-to-end business processes

  • SOA architecture technical expertise

Our solutions are based on SOA (Service Oriented Architecture) principles and models which facilitate a modular, flexible solution that speeds up time to market and is at the same time scalable and reusable.

  • Business Integration Consulting services

We provide consulting services to review your solution architecture and design, to enhance your business processes or to add new applications and modules.

  • Usage of best-in-class methodologies

Our integration methodologies and industry practices are tailored to align with your organization’s business needs. Our EAI framework ensures a seamless integration between different application modules and services to best leverage your organizational business objectives.

CompNova has the expertise and experience to help with your EAI implementations. We also provide EAI consulting services. Contact us with your application integration requirements and we can provide you with a customized solution that will help you with your integration requirements and optimize business performance.

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Our testimonials

CompNova is the best company I have worked with. They have provided the best services . They have an excellent process which enables them to meet the client requirements accurately. They have an uncanny ability to understand very quickly the needs of the clients and how best to meet them.
Pat Crossan, Managing Director, CSX
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Top qualities: Great Results, Good Value, High Integrity CompNova has been a national primary vendor for us for over 7 years. They have provided us with a wide variety of services. Their technical resources have always matched or exceeded our expectations. No wonder they are #1 vendor in the categories they compete! I am sure that we will continue to depend on them.
Director – Major Telecom Services Company
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CompNova has consistently provided outstanding service! Their ability to deliver creative & cost-effective solutions under extremely tight deadlines is amazing. The flexibility and personal service that CompNova provides is beyond compare. I don\'t know what we\'d do without them!
Vice President – IT Major Publishing Company
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Just a short note to thank CompNova for their world-class service in Applications Maintenance. Their team was very diligent and hard working. They worked hard against very aggressive dead lines and completed the project on time. We found the technical support team to be impeccable.
Director – Applications Services Major Healthcare
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CompNova was given the task of developing a data warehouse for our marketing department a few years ago. They brought in an expert team and completed the task on time and under budget! Their staff was very knowledgeable…they brought our team also up to speed in a very short time. Based on this performance, we have given them several projects, and have never been disappointed in the quality of their work. CompNova have always provided sound advice on the best technology to implement. We are more than satisfied that we have invested in a top-notch organization that met our needs with timely and reliable performance.
Director -Major Healthcare Services Provider
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