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Amdocs

In today’s business scenario, creating, developing and maintaining customer relationships is crucial to business profitability. Organizations need to ensure that all customer service channels and contact points are sufficiently leveraged to enhance customer consciousness and increase customer satisfaction and loyalty.

Amdocs main products are centered around innovations in “Customer Experience Systems” (CES) including their customer relationship management portfolio. However, there is no “one size fits all approach” where Customer relationship management is concerned and different customers need to be addressed in different ways. CompNova helps you realize the full benefits of an appropriate CRM implementation by creating a solution which fits your needs.

CompNova’s Amdocs CRM technical expertise

Amdocs CES systems and Clarify CRM technology are designed to improve customer experience and provide easy access to customer information across different organizational functions. Its intuitive interface can help increase productivity and reduce employee training time. At CompNova, we help you get the maximum out of your Amdocs CRM system and streamline sales, marketing and customer contact center business processes, reduce sales cycle times and improve customer acquisition and retention.

CompNova offers a comprehensive set of services spread across the Amdocs framework CRM spectrum, including customer interaction, sales, marketing and service functions. We offer consulting services, implementation/rollout, upgrade and application development and maintenance services.

CompNova’s differentiating factors

Choosing CompNova to help with your CRM implementation and integration has the following pluses:

  • Large pool of Amdocs-certified and CRM trained professionals with sizable domain experience behind them
  • Our experience with multiple successful Amdocs Clarify CRM project deployments, integrations and upgrades will help us bring the cost of implementing CRM in your organization down.
  • Adherence to industry best practices and quality standards and usage of right CRM tools and process aids for efficient management of CRM lifecycle management services
  • Improved tools at customer contact centers to help your business build customer contact points and gain a 360 degree view of your customers
  • Utilization of new avenues to collect, analyze and build on customer data. With the explosion of new methods of communication such as social networking and telemarketing etc, there are new ways to reach customers and businesses need to evolve their go-to-market strategy. We help you achieve this easily.

CompNova has wide-ranging expertise and technical domain experience with a host of successful implementations, upgrades and integrations with legacy systems behind us.  We can help with your Amdocs CRM implementation and support services. Contact us with your Amdocs CRM requirements and we will provide you with a customized solution that will give you maximum value.

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Oracle

Being aware of your customer’s needs and handling them effectively is key to providing better customer service and building customer loyalty. An effective CRM system can create better communication channels, collect and analyze vital data on customer interactions and identify new sales and marketing opportunities.

At CompNova, we provide CRM services spanning the entire spectrum of organizational functions. From CRM consulting and business needs analysis, implementation/ rollout and integration to application management and customer service, we do it all.

CompNova’s Oracle Siebel CRM expertise

Oracle Siebel CRM is one of the most widely used and comprehensive CRM solutions in the market today. Implementing Oracle Siebel CRM in your organization requires more than just technical implementation. At CompNova, our knowledge of industry business processes and best practices, combined with our ability to align our solutions with the strategic business goals of the organization, can help your business realize the fruits of investing in CRM.

CompNova’s Siebel CRM portfolio covers a broad range of cross-functional business functions as well as consulting services to leverage the hosted or on-demand services of Oracle CRM,

  • Sales
  • Marketing
  • Contact center
  • Partner relationship management
  • Business analytics

We provide business strategies and technical know-how to handle implementation, upgrade and usage of the CRM tools for the automation of data collection, analysis, report building and database management.

The CompNova Oracle CRM edge

At CompNova, we help you build and maintain customer relationships, streamline processes, improve efficiency and reduce costs. Working with us will help you gain several benefits. We provide:

  • Certified Oracle professionals who can help with your CRM implementation and deployments. Our solutions will empower you with the tools required to create far-reaching business strategies and achieve your business goals.

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CompNova philanthropic efforts are conducted worldwide through the voluntary efforts of CompNova employees and the financial and administrative support of the CompNova Foundation.

Our testimonials

CompNova is the best company I have worked with. They have provided the best services . They have an excellent process which enables them to meet the client requirements accurately. They have an uncanny ability to understand very quickly the needs of the clients and how best to meet them.
Pat Crossan, Managing Director, CSX
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Top qualities: Great Results, Good Value, High Integrity CompNova has been a national primary vendor for us for over 7 years. They have provided us with a wide variety of services. Their technical resources have always matched or exceeded our expectations. No wonder they are #1 vendor in the categories they compete! I am sure that we will continue to depend on them.
Director – Major Telecom Services Company
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CompNova has consistently provided outstanding service! Their ability to deliver creative & cost-effective solutions under extremely tight deadlines is amazing. The flexibility and personal service that CompNova provides is beyond compare. I don\'t know what we\'d do without them!
Vice President – IT Major Publishing Company
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Just a short note to thank CompNova for their world-class service in Applications Maintenance. Their team was very diligent and hard working. They worked hard against very aggressive dead lines and completed the project on time. We found the technical support team to be impeccable.
Director – Applications Services Major Healthcare
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CompNova was given the task of developing a data warehouse for our marketing department a few years ago. They brought in an expert team and completed the task on time and under budget! Their staff was very knowledgeable…they brought our team also up to speed in a very short time. Based on this performance, we have given them several projects, and have never been disappointed in the quality of their work. CompNova have always provided sound advice on the best technology to implement. We are more than satisfied that we have invested in a top-notch organization that met our needs with timely and reliable performance.
Director -Major Healthcare Services Provider
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