Oracle

Being aware of your customer’s needs and handling them effectively is key to providing better customer service and building customer loyalty. An effective CRM system can create better communication channels, collect and analyze vital data on customer interactions and identify new sales and marketing opportunities.

At CompNova, we provide CRM services spanning the entire spectrum of organizational functions. From CRM consulting and business needs analysis, implementation/ rollout and integration to application management and customer service, we do it all.

CompNova’s Oracle Siebel CRM expertise

Oracle Siebel CRM is one of the most widely used and comprehensive CRM solutions in the market today. Implementing Oracle Siebel CRM in your organization requires more than just technical implementation. At CompNova, our knowledge of industry business processes and best practices, combined with our ability to align our solutions with the strategic business goals of the organization, can help your business realize the fruits of investing in CRM.

CompNova’s Siebel CRM portfolio covers a broad range of cross-functional business functions as well as consulting services to leverage the hosted or on-demand services of Oracle CRM,

• Sales
• Marketing
• Contact center
• Partner relationship management
• Business analytics

We provide business strategies and technical know-how to handle implementation, upgrade and usage of the CRM tools for the automation of data collection, analysis, report building and database management.

The CompNova Oracle CRM edge

At CompNova, we help you build and maintain customer relationships, streamline processes, improve efficiency and reduce costs. Working with us will help you gain several benefits. We provide:

• Certified Oracle professionals who can help with your CRM implementation and deployments. Our solutions will empower you with the tools required to create far-reaching business strategies and achieve your business goals.

Amdocs

In today’s business scenario, creating, developing and maintaining customer relationships is crucial to business profitability. Organizations need to ensure that all customer service channels and contact points are sufficiently leveraged to enhance customer consciousness and increase customer satisfaction and loyalty.

Amdocs main products are centered around innovations in “Customer Experience Systems” (CES) including their customer relationship management portfolio. However, there is no “one size fits all approach” where Customer relationship management is concerned and different customers need to be addressed in different ways. CompNova helps you realize the full benefits of an appropriate CRM implementation by creating a solution which fits your needs.

CompNova’s Amdocs CRM technical expertise

Amdocs CES systems and Clarify CRM technology are designed to improve customer experience and provide easy access to customer information across different organizational functions. Its intuitive interface can help increase productivity and reduce employee training time. At CompNova, we help you get the maximum out of your Amdocs CRM system and streamline sales, marketing and customer contact center business processes, reduce sales cycle times and improve customer acquisition and retention.

CompNova offers a comprehensive set of services spread across the Amdocs framework CRM spectrum, including customer interaction, sales, marketing and service functions. We offer consulting services, implementation/rollout, upgrade and application development and maintenance services.

CompNova’s differentiating factors

Choosing CompNova to help with your CRM implementation and integration has the following pluses:

• Large pool of Amdocs-certified and CRM trained professionals with sizable domain experience behind them
• Our experience with multiple successful Amdocs Clarify CRM project deployments, integrations and upgrades will help us bring the cost of implementing CRM in your organization down.
• Adherence to industry best practices and quality standards and usage of right CRM tools and process aids for efficient management of CRM lifecycle management services
• Improved tools at customer contact centers to help your business build customer contact points and gain a 360 degree view of your customers
• Utilization of new avenues to collect, analyze and build on customer data. With the explosion of new methods of communication such as social networking and telemarketing etc, there are new ways to reach customers and businesses need to evolve their go-to-market strategy. We help you achieve this easily.

CompNova has wide-ranging expertise and technical domain experience with a host of successful implementations, upgrades and integrations with legacy systems behind us.  We can help with your Amdocs CRM implementation and support services. Contact us with your Amdocs CRM requirements and we will provide you with a customized solution that will give you maximum value.

Oracle ERP

An integrated ERP system is a key factor for your business to remain competitive and provides the backbone for information retrieval in real time. Having an efficient ERP implementation provides your business seamless cross-functional integration, improves efficiency and reduces costs and risks.

Having the Oracle database as the backend, the Oracle E-business suite delivers several product lines ranging from ERP, CRM, Financials and Inventory to Project Portfolio management, among other core modules and is therefore very popular among businesses to fit their enterprise needs. This, coupled with Oracle’s strong presence in the financial services segments is pushing more businesses across the world to adopt ERP solutions from Oracle.

Compnova’s Oracle ERP solutions

At CompNova, we have a bundle of Oracle ERP related offerings ranging from pre-implementation services like consulting services, implementation and rollout, business process tools, testing and post-implementation tools and services. Our seasoned Oracle Enterprise Application consultants can guide you through options which provide the maximum strategic benefits aligned with the business models, functional needs, technological know-how and other key factors.

Our Oracle ERP services span across the entire spectrum of Oracle’s E-business suite, namely:

• Oracle Implementation , Rollout and Upgrade services

Our implementation methodology reduces deployment time, assesses costs and risks before implementation and ensures smooth transition from legacy systems.

• Oracle Application Management services

At CompNova, we provide round-the-clock support for maintenance of different modules and reduce the costs and risks of maintenance. Applications management and constant alignment to current and changing business scenarios and process is the key to help businesses move towards efficiency and reduces costs. But since it is difficult to have the right competencies in-house, your business can leverage from our Oracle ERP expertise from both a business and technical perspective.

• Oracle testing services

Our core testing competency facilitates smooth implementation and testing of various use case scenarios thereby reducing the time to market and improving efficiency and cost of implementation.

The Compnova Oracle ERP edge

When you choose Compnova, you get:

• Highly skilled and experienced Oracle professionals
• Cost-effective ERP deployment, management, upgrade and maintenance solutions
• Smooth and efficient Oracle ERP integration with other legacy systems
• Improved profitability, efficiency and control through value addition gained from usage of the right ERP tools and implementations

CompNova has wide-ranging expertise and experience with a host of successful implementations behind us. We can help with your Oracle Apps and Oracle e-business implementations and other Oracle-related services. Contact us with your Oracle ERP requirements and we will provide you with a customized solution that will help you in your enterprise requirements.