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Compnova Menu
Compnova Menu

BPO

Opting for a Business Process Outsourcing (BPO) solution, has been proved to be the most successful way to minimize your operating costs and maximize your revenue. Apart from adding value to your business and increasing your productivity, a customized BPO solution can bring in the extra revenue and undivided attention needed to develop your core competencies.

At CompNova, our sophisticated BPO services are designed to stimulate business growth and maximize potential. Whatever your peripheral needs are, ranging from management of all your important data to trouble shooting technical problems to roping in potential customers, our BPO services cover all specifics allowing you to concentrate on your major business goals. Our innovative technologies and strategic implementation system further ensure that the highest possible quality standards are maintained.

CompNova offers BPO services across various verticals

CompNova offers specialized BPO solutions for a wide range of vertical-specific processes. Our client-centric solutions bring about greater flexibility, higher operational effectiveness and low operating costs through process assessment, process standardization and process re-engineering. We offer BPO support along the following verticals:

  • Technical Support
  • Back Office Support
  • Virtual Assistance
  • Database Management
  • Customer Support
  • Product Support
  • Remote Infrastructure Support
  • Inbound Call Center Services
  • Outbound Call Center Services

In addition to the above we also provide IT Helpdesk Services, Enterprise Helpdesk Services, Financial and Accounting Services, and Disaster Recovery and Business Continuity Services.

Why choose CompNova?

At CompNova, before embarking on any project, we first provide our clients with a clear and precise idea of how our BPO solutions can enhance their productivity and reduce costs through our specialized processes of assessment, standardization and re-engineering. Built on a foundation of process and domain expertise, our BPO solutions are guaranteed to bring about a marked improvement in your bottom line.

Here are our differentiators:

  • Provision of well-defined BPO processes
  • Availability of robust call center technologies
  • 24x7x365 call center support
  • Domain and process specific knowledge
  • Customized BPO services according to client needs
  • Major cost reductions
  • High rate of sales conversions
  • Effective BPO solutions for varying call center needs
  • Advanced processes maximizing high returns on investment
  • BS7799 standard based Information Security Management System (ISMS)

Join our extensive list of satisfied clients from around the world.This email address is being protected from spambots. You need JavaScript enabled to view it. now with your business specific need and we will get back with a comprehensive BPO model that is sure to maximize your business potential.

BI and DW

In order to sustain growth and maintain a competitive edge in your business it has become essential to develop and implement an aggressive Business Intelligence and Data Warehousing (BI & DW) solution.

At CompNova, we provide effectively designed BI & DW solutions that are designed to take your organization to the next level through the provision of consolidated, scalable, and cost-effective solutions that deal with commonly recurring problems relating to exploding data volume and data security.

We provide custom-made BI & DW solutions where the main focus is on providing an in-depth understanding of your functional domain which helps us unlock the potential within your organization's data. This in turn is developed to support a quick and effective business intelligence solution.

CompNova offers a wide range of BI & DW solutions that cover all your needs

CompNova’s effectiveness lies in its execution methodologies, innovative design principles, proprietary RUBIC framework of reusable components, and pre-tested BI & DW architecture. This ensures a faster ‘time to market’ rate which in turn enables you to gain better returns on your BI investments.

CompNova’s BI & DW solutions cover the entire spectrum of the data warehousing and business intelligence solutions lifecycle. Our BI & DW solutions are inclusive of

  • Data Integration
  • Master Data Management
  • Data Warehouse Management
  • Data Cleansing
  • Data Quality Management
  • Creation of Dashboards and Reports
  • Advanced Analytics
  • Corporate Performance Management

Why choose CompNova’s BI & DW solutions?

  • Gain increased performance: Our cost-effective BI & DW solutions can help you meet the ever increasing demands of performance and capacity.
  • Improved accessibility: Our specialized features which include high availability, advanced backup, business continuity, and data security can help you monitor and improve the availability of information.
  • Quicker deployment time: Impact your bottom line by gaining a faster time-to-value rate for important business intelligence and analytic initiatives.
  • Reduced TCO: Our state-of-the-art technologies include fast Flash drives, low-cost SATA drives and spin-downs that are guaranteed to reduce your TCO.
  • Easy to deploy and manage appliances: Choosing CompNova’s BI & DW solutions can dramatically simplify your data warehouse and analytics infrastructure.
  • Add partnerships with industry leaders: We also offer our clients the choice to leverage EMC partnerships with all major vendors.

Contact us to discover a sustainable way to convert your data into actionable intelligence that can improve productivity and help the management make better business decisions.

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Infrastructure

IT Infrastructure is one of the most essential components in the smooth running of any business venture. But yet more and more businesses are facing challenges in managing their global IT infrastructure due to scalability, networking and monetary issues.

CompNova provides end-to-end Infrastructure Management Services that provide customized solutions for Data Center, Network, Endpoint and Security issues. We ensure that our global clients receive high-quality and consistent services by the systematic incorporation of knowledge management resources, standardized tools, automation equipment and ITIL processes and framework.

Infrastructure Management Services form CompNova

At CompNova our teams work with you to optimize the way you use your core IT infrastructures. All our Infrastructure Management Services are implemented with IT Infrastructure Library (ITIL) standards, proven technology solutions and specialist technical expertise. We follow strict guidelines that focus on incident avoidance through rigorous problem management and continuous improvement methodologies. Alternatively, we also work with the tools provided by our clients, if needed.

Our extensive range of Infrastructure Management Services can monitor and manage your infrastructure and resolve any issues that crop up before they impact your business. Our offerings include:

  • Applications Operation and Management
  • Server Management
  • Database Management
  • Data Center Monitoring
  • Unified Communication
  • Identity Management
  • IDS/IPS
  • Firewall Management
  • Network and Security Operations
  • Web Applications and Middleware Operations
  • Mainframe Services
  • Back-up, Restoration and Storage Services

Why choose CompNova?

When it comes to managing IT Infrastructure, choosing the right Infrastructure Management Service plays an important role as it not only aligns your IT infrastructure with your business goals but also helps you achieve a marked reduction in costs and overheads. It further helps in streamlining your IT operations using global standards such as ITIL and provides you with the flexibility to gain custom-made IT requirements.

CompNova also provides its clients with the following advantages.

  • 20-30% reduction in costs
  • Proactive management of devices and networks
  • Greater user satisfaction and business results
  • High reliability provided by round-the-clock availability
  • Focused solutions involving core infrastructure areas
  • Proven assessment tool and methodologies
  • Streamlining of your IT operations through ITIL framework and SLAs

With an extensive client base that supports clients across various verticals, CompNova has both the experience and expertise to professionally manage your critical IT infrastructure.Contact Uswith your Infrastructure Management requirements and we will get back with a customized solution that will help you gain quick returns on your IT infrastructure investments.

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24 x 7 Support

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages: