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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

Engineering ser

Accurate engineering design and accelerated product innovation play a key role in the product lifecycle management process as it increases product quality, reduces time to market ratio and enables cost-competitive pricing. This can become a hurdle if engineering is not a part of your core competency and yet you require the specialized skills and software proficiency to ensure the success of your product.

We at CompNova provide expert engineering solutions, and other value-added services allowing you to concentrate on your core business activities and stay assured that all your diverse engineering requirements are being met. Our customized Engineering Services range across several industry sectors, including, Automotive, Utilities, Marine, Telecom, Plant Design, Heavy Engineering, Transportation (Automotive Navigation and Railroad), Life Sciences and Government Sector Units.

CompNova's Technical Expertise

At CompNova, our Engineering Services extend across the entire lifecycle of a product right from product conceptualization and prototyping to manufacturing and support. Our engineers are adept at using the following tools and technologies.

AutoCAD / Inventor, SolidWorks, Pro/Engineer, Unigraphics, I-Deas, CATIA V4 and V5, Ansys, Hypermesh, Fluent, XSteel, RSA, SFRAME, ORION, RAM, GTS Strudl, ETABS, CADS, STAAD, Architectural Desktop (ADT), ArchiCAD, Rivet, 3D Studio Max, Adobe Photoshop, VBA programming in AutoCAD / SolidWorks, Visual Lisp programming and Automation: Excel / macros / programming

Benefits of using CompNova's Engineering Services

Choosing CompNova as your Engineering Services provider comes with a lot of benefits. When you choose us you gain a host of value-added services that include, improved product efficiency, data design management, conception of improved designs, easy migration from one design platform to another, analysis of design problems and adaption to new software releases. Additionally, we also include the provision of engineering software customization services that create custom interfaces to handle routine/repetitive design tasks.

Our other benefits include:

  • Assurance of high quality standards and processes
  • Adherence to all regulatory compliances including Product IP protection
  • Metric based delivery focused on driving SLA based savings to clients
  • Experience in building and scaling dedicated Delivery Centers
  • Accelerated product innovation
  • Delivery of successful mechatronic products
  • Customized software to meet your specific needs
  • Stringent security measures regarding site, personnel, network and data security

When it comes to providing Engineering Services, our work speaks for itself. Our global clients will vouch for our impeccable standards of quality and security.Contact Us with your requirements and we will get back to you with more details.

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BPO

Opting for a Business Process Outsourcing (BPO) solution, has been proved to be the most successful way to minimize your operating costs and maximize your revenue. Apart from adding value to your business and increasing your productivity, a customized BPO solution can bring in the extra revenue and undivided attention needed to develop your core competencies.

At CompNova, our sophisticated BPO services are designed to stimulate business growth and maximize potential. Whatever your peripheral needs are, ranging from management of all your important data to trouble shooting technical problems to roping in potential customers, our BPO services cover all specifics allowing you to concentrate on your major business goals. Our innovative technologies and strategic implementation system further ensure that the highest possible quality standards are maintained.

CompNova offers BPO services across various verticals

CompNova offers specialized BPO solutions for a wide range of vertical-specific processes. Our client-centric solutions bring about greater flexibility, higher operational effectiveness and low operating costs through process assessment, process standardization and process re-engineering. We offer BPO support along the following verticals:

  • Technical Support
  • Back Office Support
  • Virtual Assistance
  • Database Management
  • Customer Support
  • Product Support
  • Remote Infrastructure Support
  • Inbound Call Center Services
  • Outbound Call Center Services

In addition to the above we also provide IT Helpdesk Services, Enterprise Helpdesk Services, Financial and Accounting Services, and Disaster Recovery and Business Continuity Services.

Why choose CompNova?

At CompNova, before embarking on any project, we first provide our clients with a clear and precise idea of how our BPO solutions can enhance their productivity and reduce costs through our specialized processes of assessment, standardization and re-engineering. Built on a foundation of process and domain expertise, our BPO solutions are guaranteed to bring about a marked improvement in your bottom line.

Here are our differentiators:

  • Provision of well-defined BPO processes
  • Availability of robust call center technologies
  • 24x7x365 call center support
  • Domain and process specific knowledge
  • Customized BPO services according to client needs
  • Major cost reductions
  • High rate of sales conversions
  • Effective BPO solutions for varying call center needs
  • Advanced processes maximizing high returns on investment
  • BS7799 standard based Information Security Management System (ISMS)

Join our extensive list of satisfied clients from around the world.Contact Us now with your business specific need and we will get back with a comprehensive BPO model that is sure to maximize your business potential.

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Enterprise Inte

Is your business in need of a solution that improves performance across your entire application infrastructure? Are you searching for a flexible enterprise integration service that can help you remain competitive and embrace new opportunities by lowering costs?

We at CompNova have both the experience and technological expertise to provide a structured information processing and delivery framework that concentrates on the four major elements of a business operation, i.e., the business, the people associated with it, the processes and the IT infrastructure. Our enterprise integration services can be further customized enabling you to build on existing assets and reduce the total cost of ownership (TCO) of applications.

Enterprise Integration services offered by CompNova

We offer Enterprise Integration services in three critical areas:

  • Enterprise application integration/Intra-enterprise integration
  • Legacy integration
  • B2B and B2C integration

Our Enterprise Integration services are designed to help

  • develop a comprehensive plan to help ensure a well-supported implementation
  • plan and prioritize the effort and costs of IT initiatives needed to achieve your business objectives
  • define an effective strategy for using current and anticipated applications and technologies
  • deploy your solutions and required infrastructure into your production environment

Technological Expertise at CompNova

At CompNova our proficiency in integration technology includes the use of state-of-the-art middleware products, applications and tools, and is sustained by our experience and expertise in the field of ERP, SCM, CRM, data warehousing and e-commerce. We have also formed strategic partnerships with leading application and technology vendors including IBM, Oracle, Microsoft®, SAP, webMethods and Sun to further strengthen our Enterprise Integration services.

Benefits of using CompNova’s Enterprise Integration Solutions

Enterprise application integration offers immense benefits including increased efficiencies, data accuracy and security, and improved customer and partner satisfaction. On the whole a successful enterprise integration project can directly benefit the company’s bottom line.

CompNova’s Enterprise Integration solutions come with the following organizational benefits:

  • Increased data quality through collaboration within the organization
  • Consolidate business processes
  • Unified data view and processes
  • Creation of new functional opportunities
  • Legacy system integration
  • Improved customer retention and loyalty
  • Quicker decision-making capabilities
  • Reduced response time
  • Increased operational efficiency and strategic capabilities
  • Reduction in overall operational expenses
  • Unrestricted flow of information

Contact us today and we will put together our exceptional expertise, alliances and methodologies to deliver a customized enterprise integration solution that meets all of your business needs.

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Latest News

CompNova philanthropic efforts are conducted worldwide through the voluntary efforts of CompNova employees and the financial and administrative support of the CompNova Foundation.

Our testimonials

CompNova is the best company I have worked with. They have provided the best services . They have an excellent process which enables them to meet the client requirements accurately. They have an uncanny ability to understand very quickly the needs of the clients and how best to meet them.
Pat Crossan, Managing Director, CSX
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Top qualities: Great Results, Good Value, High Integrity CompNova has been a national primary vendor for us for over 7 years. They have provided us with a wide variety of services. Their technical resources have always matched or exceeded our expectations. No wonder they are #1 vendor in the categories they compete! I am sure that we will continue to depend on them.
Director – Major Telecom Services Company
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CompNova has consistently provided outstanding service! Their ability to deliver creative & cost-effective solutions under extremely tight deadlines is amazing. The flexibility and personal service that CompNova provides is beyond compare. I don\'t know what we\'d do without them!
Vice President – IT Major Publishing Company
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Just a short note to thank CompNova for their world-class service in Applications Maintenance. Their team was very diligent and hard working. They worked hard against very aggressive dead lines and completed the project on time. We found the technical support team to be impeccable.
Director – Applications Services Major Healthcare
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CompNova was given the task of developing a data warehouse for our marketing department a few years ago. They brought in an expert team and completed the task on time and under budget! Their staff was very knowledgeable…they brought our team also up to speed in a very short time. Based on this performance, we have given them several projects, and have never been disappointed in the quality of their work. CompNova have always provided sound advice on the best technology to implement. We are more than satisfied that we have invested in a top-notch organization that met our needs with timely and reliable performance.
Director -Major Healthcare Services Provider
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