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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

IT Services

Companies world over have learned that investments in technology can yield rich dividends in the long haul. Even during an economic recession when budgets are being slashed, companies are not shying away from making technology investments. CompNova can be your ideal partner delivering top class IT services and solutions to match your every need. We offer specialized skills in niche areas as well as expertise across verticals.

CompNova offers varied engagement models recommending the one most suited to the client’s needs. We deliver onshore, offshore and even a hybrid model wherein we combine onsite and offshore locations. We have a number of team members of software engineers and subject matter experts spread across our offices in the US and in India who has expertise and extreme years of experience delivering outsourced software services.

We offer a flexible, scalable staffing model with a 24X7 work week, thereby ensuring that your business needs get met as quickly as possible with minimum loss of time.

We can design, plan and deliver world class IT solutions to handle your complex data and expansive system requirements.

IT Solutions:

CompNova’s areas of expertise in IT services are vast and varied. Below are some of our key strengths:

  • Enterprise Resource Planning
  • CRM systems
  • Business Intelligence
  • Telephony solutions
  • Service Oriented Architecture
  • Web and integration technologies
  • Document and knowledge management
  • Asset management solutions
  • Billing and debt management systems
  • STP solutions for independent financial advisors.

End-to-End Solutions:

We provide end-to-end outsourced software solutions catering to the entire lifecycle. We have worked with several Fortune 500 companies in varied sectors streamlining processes, eliminating inefficiencies and implementing solutions to cover the entire scope of their businesses. CompNova is focused on designing technology solutions that work best for you. Over the years, having worked with a plethora of clients, we have developed deep domain knowledge in several sectors. Following are some of the sectors that we have in-depth knowledge and experience in:

  • Banking, Insurance and Financial Services
  • Telecom
  • Manufacturing
  • Healthcare and Life Sciences
  • Energy and Utilities
  • Media and Communications
  • Retail
  • Shipping and Logistics
  • Travel and Hospitality

Companies today need a trusted partner to deliver the whole lifecycle of software solutions in this intensely competitive market. Bringing plenty of value and expertise to the table, CompNova can be that promised partner.

Contact CompNova to implement best in class IT services and solutions that can help you achieve your business goals. Find out why real leading corporation are working with us to eliminate redundancies and streamline operations.

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Application Dev

As companies undergo expansion, diversification, mergers and acquisitions their business needs change. They need a technology partner which will understand their complex changing needs and transform their applications and systems.

CompNova has worked with several companies as they undergo transformations, building them tailor made applications, thereby increasing customer satisfaction and driving efficiencies.

Technologies

Our technological expertise is very broad based. Our core competencies include the following:

  • CRM – Siebel, Oracle, PeopleSoft
  • Security and Identity Management – Netegrity, RSA, THOR
  • UET – Information Architecture, Interface Design
  • Content Management – Vignette, Documentum
  • Portal – Sharepoint, Open Text, Documentation, Tower, IBM

Our “agile development methods” offer you increased flexibility, allowing you to adapt faster to your changing business requirements. We will enable you to reduce your time to market for new products and services, increase your year-on-year productivity and achieve an ideal balance of agility, cost and quality in terms of building applications.

We have achieved SEI-CMMi Level 5 and follow the industry best practices in building best-in-class applications using standard methodologies such as iterative, spiral, conventional waterfall and Rapid Application Development (RAD) ans usually combined with Joint Application Development (RAD/JAD).

End-to-end Solutions

CompNova works with you straight from requirement assessment, design, development to implementation, covering the entire software development lifecycle. Apart from application development services we also provide application consulting services.

Under application development services we build custom made applications, undertake product development, technology modernization and even package customization. As part of consulting services we offer Agile Transformation, governance assessment and Agile Readiness Assessment.

Track Record and Achievements

With over a decade and a half years, of experience our talented team of software engineers, architects and usability experts have gained deep technological expertise and thorough domain knowledge across varied sectors. Our renowned clients span across sectors and include the following:

  • A large healthcare provider in the US
  • A multinational financial services group with interests in banking, equities and debt markets
  • A large format retail player across Europe
  • A telecom services provider with operations across Europe, Asia and Africa

Not only have we gathered a steady stream of varied customers in application development, we have also won independent accolades. The 2009 Black book of Outsourcing Survey ranked us among the top 20 global outsourcing providers based on a customer satisfaction survey. The Black book of Outsourcing is a globally acclaimed research organization which conducts unbiased, annual user polls and surveys. This ranking is significant since the survey suggests CompNova as a highly recommended vendor.

Contact CompNova today to build custom made applications that can drive your business efficiency and eliminate redundancies.

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Enterprise Appl

The use of Open Source Software continues to make its mark in the enterprise IT portfolio due to the ability to provide a feature-rich, cost-effective and quick web portal solution.

CompNova’s extensive expertise and understanding of the Open Source Software technology allow us to provide cost-effective and end-to-end Open Source Software services to meet all of your enterprise needs.

Here are some of the reasons as to why Open Source Software technology is the one of the most preferred solutions used for business applications.

  • Open development process including open standards
  • Greater degree of flexibility and vendor independence
  • Substantial reduction in costs when compared to other proprietary software
  • Reduction in total-cost-of-ownership of proprietary solutions
  • Advanced degree of agility due to reductions in development time and time-to-market ratio

Open Source Software services from CompNova:

Right from working within limited budgets, optimizing ROI on new initiatives, integrating with a larger ecosystem to increasing the time-to-market ratio for a new functionality, we can successfully deliver optimal solutions for all your enterprise needs. We offer the following services.

Development and Support Services:

  • Portfolio Analysis
  • Open Source Adoption Consulting
  • Open Source Technology Selection
  • Application Development on Open Source Technologies such as Tomcat, JBOSS, Ingress, MySQL
  • Continuing Support Services
  • Open Source Based Implementations

Migration Services:

  • Solaris to Linux
  • WebLogic/ WebSphere to JBOSS/ Tomcat migration
  • Sybase/Oracle/Informix to Ingress migration
  • Documentum to Alfresco migration

Benefits of using CompNova’s Open Source Software services:

CompNova’s extensive experience in the IT sector works as a major advantage in providing clients with Open Source Software Solutions across various verticals including Rich Internet Applications, Portal, Content Management & Collaboration (PCC), Business Intelligence, Application/Web Servers, Service Oriented Architecture and Workflows, Business Process Management, Mobile Computing, and Distributed Computing.

Choosing CompNova can also help you gain the following business and technological benefits.

  • Availability of SLA-driven product support
  • Provision of a robust governance model and well-defined policies at the organizational level
  • Integration and migration with commercial and/or open source products
  • Expert dealing with all OSS licensing issues linked to the organization’s IP
  • Assurance of product viability and sustenance over a long period of time
  • Provision of security compliance of all open source products

CompNova’s open source solutions can help you carve a position for yourself in the enterprise IT portfolio. Contact us and we will get back to you with more details on our Open Source Software services.

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