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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

BPO

Opting for a Business Process Outsourcing (BPO) solution, has been proved to be the most successful way to minimize your operating costs and maximize your revenue. Apart from adding value to your business and increasing your productivity, a customized BPO solution can bring in the extra revenue and undivided attention needed to develop your core competencies.

At CompNova, our sophisticated BPO services are designed to stimulate business growth and maximize potential. Whatever your peripheral needs are, ranging from management of all your important data to trouble shooting technical problems to roping in potential customers, our BPO services cover all specifics allowing you to concentrate on your major business goals. Our innovative technologies and strategic implementation system further ensure that the highest possible quality standards are maintained.

CompNova offers BPO services across various verticals

CompNova offers specialized BPO solutions for a wide range of vertical-specific processes. Our client-centric solutions bring about greater flexibility, higher operational effectiveness and low operating costs through process assessment, process standardization and process re-engineering. We offer BPO support along the following verticals:

  • Technical Support
  • Back Office Support
  • Virtual Assistance
  • Database Management
  • Customer Support
  • Product Support
  • Remote Infrastructure Support
  • Inbound Call Center Services
  • Outbound Call Center Services

In addition to the above we also provide IT Helpdesk Services, Enterprise Helpdesk Services, Financial and Accounting Services, and Disaster Recovery and Business Continuity Services.

Why choose CompNova?

At CompNova, before embarking on any project, we first provide our clients with a clear and precise idea of how our BPO solutions can enhance their productivity and reduce costs through our specialized processes of assessment, standardization and re-engineering. Built on a foundation of process and domain expertise, our BPO solutions are guaranteed to bring about a marked improvement in your bottom line.

Here are our differentiators:

  • Provision of well-defined BPO processes
  • Availability of robust call center technologies
  • 24x7x365 call center support
  • Domain and process specific knowledge
  • Customized BPO services according to client needs
  • Major cost reductions
  • High rate of sales conversions
  • Effective BPO solutions for varying call center needs
  • Advanced processes maximizing high returns on investment
  • BS7799 standard based Information Security Management System (ISMS)

Join our extensive list of satisfied clients from around the world.Contact Us now with your business specific need and we will get back with a comprehensive BPO model that is sure to maximize your business potential.

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Enterprise Appl

The use of Open Source Software continues to make its mark in the enterprise IT portfolio due to the ability to provide a feature-rich, cost-effective and quick web portal solution.

CompNova’s extensive expertise and understanding of the Open Source Software technology allow us to provide cost-effective and end-to-end Open Source Software services to meet all of your enterprise needs.

Here are some of the reasons as to why Open Source Software technology is the one of the most preferred solutions used for business applications.

  • Open development process including open standards
  • Greater degree of flexibility and vendor independence
  • Substantial reduction in costs when compared to other proprietary software
  • Reduction in total-cost-of-ownership of proprietary solutions
  • Advanced degree of agility due to reductions in development time and time-to-market ratio

Open Source Software services from CompNova:

Right from working within limited budgets, optimizing ROI on new initiatives, integrating with a larger ecosystem to increasing the time-to-market ratio for a new functionality, we can successfully deliver optimal solutions for all your enterprise needs. We offer the following services.

Development and Support Services:

  • Portfolio Analysis
  • Open Source Adoption Consulting
  • Open Source Technology Selection
  • Application Development on Open Source Technologies such as Tomcat, JBOSS, Ingress, MySQL
  • Continuing Support Services
  • Open Source Based Implementations

Migration Services:

  • Solaris to Linux
  • WebLogic/ WebSphere to JBOSS/ Tomcat migration
  • Sybase/Oracle/Informix to Ingress migration
  • Documentum to Alfresco migration

Benefits of using CompNova’s Open Source Software services:

CompNova’s extensive experience in the IT sector works as a major advantage in providing clients with Open Source Software Solutions across various verticals including Rich Internet Applications, Portal, Content Management & Collaboration (PCC), Business Intelligence, Application/Web Servers, Service Oriented Architecture and Workflows, Business Process Management, Mobile Computing, and Distributed Computing.

Choosing CompNova can also help you gain the following business and technological benefits.

  • Availability of SLA-driven product support
  • Provision of a robust governance model and well-defined policies at the organizational level
  • Integration and migration with commercial and/or open source products
  • Expert dealing with all OSS licensing issues linked to the organization’s IP
  • Assurance of product viability and sustenance over a long period of time
  • Provision of security compliance of all open source products

CompNova’s open source solutions can help you carve a position for yourself in the enterprise IT portfolio. Contact us and we will get back to you with more details on our Open Source Software services.

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IT Strategic St

With the present day IT market environment being highly volatile and competitive, it has become extremely vital for companies to possess the ability to change the size and make-up of their IT workforce according to their present needs. At CompNova, our IT strategic staffing solutions provide you with all required capabilities that are needed for your company's IT talent requirements.

Our comprehensive IT staffing solutions include screening, recruiting, hiring, deployment, administration, and ongoing management of technical resources. Our clients are also offered the choice of appointing us as an onsite or offsite managed services provider where we will be directly responsible in managing and staffing a client group or function.

IT Strategic Staffing Services offered by CompNova

At CompNova, we are committed to providing consistent, cost-effective IT staffing, using pre-tested processes and procedures. This has enabled us to provide superior quality technical resources to major IT service providers and large corporate houses.

We provide strategic staffing for a broad range of IT functions comprising of:

  • Project/Program Management
  • Software Development
  • Business Analysis/IT Strategy
  • IT Infrastructure Support
  • Testing/Quality Assurance
  • Design and Engineering Support
  • Application Maintenance and Enhancement
  • System Implementation and Integration
  • Web Development and Maintenance
  • Technical Writing
  • Help Desk

Why choose CompNova as your IT strategic staffing services partner?

When you choose CompNova as your IT strategic services staffing partner you are assured of a guaranteed response to 100% of the requisitions you submit. We ensure that the teams of highly specialized individuals that we supply make an immediate impact on your business. Deciding to use CompNova’s strategic staffing services also provides you with additional benefits that include,

  • Consistent consultant retention throughout your project with less than 10% turnover
  • Dedicated account management and recruitment through data-driven service level agreements
  • Process efficiency through effective co-employment exposure
  • Cost-efficiency through leveraged volume for below-market pricing
  • Faster response rate by ensuring that resumes are available within hours
  • Higher candidate acceptance rate through pre-screening of candidates
  • Fewer hassles through the use of paperless process and single point of contact methods
  • Technology support through the supply of tools for recruiter work flow management, repository management and reporting
  • Additional Support through deployment of Transition Teams and Onsite Presence

CompNova’s valuable market insight, top talent and flexible workforce strategy can help support even your most demanding IT initiatives. Contact us today with your IT staffing needs and we will help you meet your project deadlines with confidence and ease.

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