• Inner Banner1
  • Inner Banner2
  • Inner Banner3
  • Inner Banner4
  • Inner Banner5
  • Inner Banner6
Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

Application Dev

As companies undergo expansion, diversification, mergers and acquisitions their business needs change. They need a technology partner which will understand their complex changing needs and transform their applications and systems.

CompNova has worked with several companies as they undergo transformations, building them tailor made applications, thereby increasing customer satisfaction and driving efficiencies.

Technologies

Our technological expertise is very broad based. Our core competencies include the following:

  • CRM – Siebel, Oracle, PeopleSoft
  • Security and Identity Management – Netegrity, RSA, THOR
  • UET – Information Architecture, Interface Design
  • Content Management – Vignette, Documentum
  • Portal – Sharepoint, Open Text, Documentation, Tower, IBM

Our “agile development methods” offer you increased flexibility, allowing you to adapt faster to your changing business requirements. We will enable you to reduce your time to market for new products and services, increase your year-on-year productivity and achieve an ideal balance of agility, cost and quality in terms of building applications.

We have achieved SEI-CMMi Level 5 and follow the industry best practices in building best-in-class applications using standard methodologies such as iterative, spiral, conventional waterfall and Rapid Application Development (RAD) ans usually combined with Joint Application Development (RAD/JAD).

End-to-end Solutions

CompNova works with you straight from requirement assessment, design, development to implementation, covering the entire software development lifecycle. Apart from application development services we also provide application consulting services.

Under application development services we build custom made applications, undertake product development, technology modernization and even package customization. As part of consulting services we offer Agile Transformation, governance assessment and Agile Readiness Assessment.

Track Record and Achievements

With over a decade and a half years, of experience our talented team of software engineers, architects and usability experts have gained deep technological expertise and thorough domain knowledge across varied sectors. Our renowned clients span across sectors and include the following:

  • A large healthcare provider in the US
  • A multinational financial services group with interests in banking, equities and debt markets
  • A large format retail player across Europe
  • A telecom services provider with operations across Europe, Asia and Africa

Not only have we gathered a steady stream of varied customers in application development, we have also won independent accolades. The 2009 Black book of Outsourcing Survey ranked us among the top 20 global outsourcing providers based on a customer satisfaction survey. The Black book of Outsourcing is a globally acclaimed research organization which conducts unbiased, annual user polls and surveys. This ranking is significant since the survey suggests CompNova as a highly recommended vendor.

Contact CompNova today to build custom made applications that can drive your business efficiency and eliminate redundancies.

Know more
Engineering ser

Accurate engineering design and accelerated product innovation play a key role in the product lifecycle management process as it increases product quality, reduces time to market ratio and enables cost-competitive pricing. This can become a hurdle if engineering is not a part of your core competency and yet you require the specialized skills and software proficiency to ensure the success of your product.

We at CompNova provide expert engineering solutions, and other value-added services allowing you to concentrate on your core business activities and stay assured that all your diverse engineering requirements are being met. Our customized Engineering Services range across several industry sectors, including, Automotive, Utilities, Marine, Telecom, Plant Design, Heavy Engineering, Transportation (Automotive Navigation and Railroad), Life Sciences and Government Sector Units.

CompNova's Technical Expertise

At CompNova, our Engineering Services extend across the entire lifecycle of a product right from product conceptualization and prototyping to manufacturing and support. Our engineers are adept at using the following tools and technologies.

AutoCAD / Inventor, SolidWorks, Pro/Engineer, Unigraphics, I-Deas, CATIA V4 and V5, Ansys, Hypermesh, Fluent, XSteel, RSA, SFRAME, ORION, RAM, GTS Strudl, ETABS, CADS, STAAD, Architectural Desktop (ADT), ArchiCAD, Rivet, 3D Studio Max, Adobe Photoshop, VBA programming in AutoCAD / SolidWorks, Visual Lisp programming and Automation: Excel / macros / programming

Benefits of using CompNova's Engineering Services

Choosing CompNova as your Engineering Services provider comes with a lot of benefits. When you choose us you gain a host of value-added services that include, improved product efficiency, data design management, conception of improved designs, easy migration from one design platform to another, analysis of design problems and adaption to new software releases. Additionally, we also include the provision of engineering software customization services that create custom interfaces to handle routine/repetitive design tasks.

Our other benefits include:

  • Assurance of high quality standards and processes
  • Adherence to all regulatory compliances including Product IP protection
  • Metric based delivery focused on driving SLA based savings to clients
  • Experience in building and scaling dedicated Delivery Centers
  • Accelerated product innovation
  • Delivery of successful mechatronic products
  • Customized software to meet your specific needs
  • Stringent security measures regarding site, personnel, network and data security

When it comes to providing Engineering Services, our work speaks for itself. Our global clients will vouch for our impeccable standards of quality and security.Contact Us with your requirements and we will get back to you with more details.

Know more
Infrastructure

IT Infrastructure is one of the most essential components in the smooth running of any business venture. But yet more and more businesses are facing challenges in managing their global IT infrastructure due to scalability, networking and monetary issues.

CompNova provides end-to-end Infrastructure Management Services that provide customized solutions for Data Center, Network, Endpoint and Security issues. We ensure that our global clients receive high-quality and consistent services by the systematic incorporation of knowledge management resources, standardized tools, automation equipment and ITIL processes and framework.

Infrastructure Management Services form CompNova

At CompNova our teams work with you to optimize the way you use your core IT infrastructures. All our Infrastructure Management Services are implemented with IT Infrastructure Library (ITIL) standards, proven technology solutions and specialist technical expertise. We follow strict guidelines that focus on incident avoidance through rigorous problem management and continuous improvement methodologies. Alternatively, we also work with the tools provided by our clients, if needed.

Our extensive range of Infrastructure Management Services can monitor and manage your infrastructure and resolve any issues that crop up before they impact your business. Our offerings include:

  • Applications Operation and Management
  • Server Management
  • Database Management
  • Data Center Monitoring
  • Unified Communication
  • Identity Management
  • IDS/IPS
  • Firewall Management
  • Network and Security Operations
  • Web Applications and Middleware Operations
  • Mainframe Services
  • Back-up, Restoration and Storage Services

Why choose CompNova?

When it comes to managing IT Infrastructure, choosing the right Infrastructure Management Service plays an important role as it not only aligns your IT infrastructure with your business goals but also helps you achieve a marked reduction in costs and overheads. It further helps in streamlining your IT operations using global standards such as ITIL and provides you with the flexibility to gain custom-made IT requirements.

CompNova also provides its clients with the following advantages.

  • 20-30% reduction in costs
  • Proactive management of devices and networks
  • Greater user satisfaction and business results
  • High reliability provided by round-the-clock availability
  • Focused solutions involving core infrastructure areas
  • Proven assessment tool and methodologies
  • Streamlining of your IT operations through ITIL framework and SLAs

With an extensive client base that supports clients across various verticals, CompNova has both the experience and expertise to professionally manage your critical IT infrastructure.Contact Uswith your Infrastructure Management requirements and we will get back with a customized solution that will help you gain quick returns on your IT infrastructure investments.

Know more