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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

IT Consulting

Are you searching for innovative ways to improve overall efficiency through technology change? Do you wish to reduce costs through sustainable IT processes? CompNova’s comprehensive IT consulting solutions can help you find the right strategy towards transforming your business, lowering operational costs and ensuring business continuity.

IT Consulting Services offered by CompNova:

Our IT consulting services cover all essential areas of your business including IT support, migration, customization and implementation. We offer IT consulting services along the following verticals.

  • IT Transformation Services
  • Cost-based Transformation Services
  • ITIL Process Services
  • Offshore Advisory Services
  • Process Consulting Services
  • Change Management
  • ERP Consulting
  • Quality Improvement and Management
  • Social and Collaborative Knowledge Management
  • Six-Sigma Consulting and Implementation
  • Model-based Software Process Management
  • Focused Process Solutions
  • Client-centric customized solutions
  • Application Management Outsourcing
  • Independent Validation and Verification

Our Technical Capabilities:

IT consultants at CompNova enable you to keep pace with the rapidly changing business environment by providing years of real-world experience coupled with the latest technological advancements. Our unparalleled level of technical knowledge and our unique technical agility skills help in providing the right IT consultation to companies.

We are experts in:

Languages and Tools:

.Net, Java/J2EE, C, C++, C#, HTML, SAS, Lotus Notes, Perl/CGI, PowerBuilder, COBOL, MQ Series, SAP, PeopleSoft, Exchange, XML/SOAP/WSDL, CISCO, PL/SQL, Cold Fusion, Rexx, Delphi, Visual, Studio.Net, COGNOS

Platforms:

Weblogic, Vignette, IIS, WebSphere, Sun ONE, JRun, EAServer, Apache

Databases:

DB2/UDB, Sybase, Oracle, Informix, SQL, IMS

Operating Systems:

z/OS, CICS, Linux, Windows 2000/XP/2003, z/VN, MVS, Solaris, VSE/ESA, AIX, HP Unix

What differentiates CompNova from the rest?

When you chose CompNova as your IT consulting partner, we ensure that you gain the best solution through our customized three-way process that uses superior technology, advanced methodology and specialized consultants to enable optimal client success. Our consulting solutions can bring about

  • A marked reduction in operational expenditures brought about by active consolidation of tools, people, and processes
  • Greater responsiveness and compliance by effectively implementing behavioral change management
  • Enhanced Service Level Management (SLM) rate brought about by improved SLAs and reduced penalties
  • Improved efficiency through a collaborative approach of technology change and sustainable process solutions
  • Significant revenue and retention benefits by uncovering and analyzing critical customer input

CompNova can take care of any hassles you have regarding IT management. Get in touch with our certified experts to find the right solution towards reducing costs, increasing agility and enabling transformation.

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Enterprise Inte

Is your business in need of a solution that improves performance across your entire application infrastructure? Are you searching for a flexible enterprise integration service that can help you remain competitive and embrace new opportunities by lowering costs?

We at CompNova have both the experience and technological expertise to provide a structured information processing and delivery framework that concentrates on the four major elements of a business operation, i.e., the business, the people associated with it, the processes and the IT infrastructure. Our enterprise integration services can be further customized enabling you to build on existing assets and reduce the total cost of ownership (TCO) of applications.

Enterprise Integration services offered by CompNova

We offer Enterprise Integration services in three critical areas:

  • Enterprise application integration/Intra-enterprise integration
  • Legacy integration
  • B2B and B2C integration

Our Enterprise Integration services are designed to help

  • develop a comprehensive plan to help ensure a well-supported implementation
  • plan and prioritize the effort and costs of IT initiatives needed to achieve your business objectives
  • define an effective strategy for using current and anticipated applications and technologies
  • deploy your solutions and required infrastructure into your production environment

Technological Expertise at CompNova

At CompNova our proficiency in integration technology includes the use of state-of-the-art middleware products, applications and tools, and is sustained by our experience and expertise in the field of ERP, SCM, CRM, data warehousing and e-commerce. We have also formed strategic partnerships with leading application and technology vendors including IBM, Oracle, Microsoft®, SAP, webMethods and Sun to further strengthen our Enterprise Integration services.

Benefits of using CompNova’s Enterprise Integration Solutions

Enterprise application integration offers immense benefits including increased efficiencies, data accuracy and security, and improved customer and partner satisfaction. On the whole a successful enterprise integration project can directly benefit the company’s bottom line.

CompNova’s Enterprise Integration solutions come with the following organizational benefits:

  • Increased data quality through collaboration within the organization
  • Consolidate business processes
  • Unified data view and processes
  • Creation of new functional opportunities
  • Legacy system integration
  • Improved customer retention and loyalty
  • Quicker decision-making capabilities
  • Reduced response time
  • Increased operational efficiency and strategic capabilities
  • Reduction in overall operational expenses
  • Unrestricted flow of information

Contact us today and we will put together our exceptional expertise, alliances and methodologies to deliver a customized enterprise integration solution that meets all of your business needs.

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BI and DW

In order to sustain growth and maintain a competitive edge in your business it has become essential to develop and implement an aggressive Business Intelligence and Data Warehousing (BI & DW) solution.

At CompNova, we provide effectively designed BI & DW solutions that are designed to take your organization to the next level through the provision of consolidated, scalable, and cost-effective solutions that deal with commonly recurring problems relating to exploding data volume and data security.

We provide custom-made BI & DW solutions where the main focus is on providing an in-depth understanding of your functional domain which helps us unlock the potential within your organization's data. This in turn is developed to support a quick and effective business intelligence solution.

CompNova offers a wide range of BI & DW solutions that cover all your needs

CompNova’s effectiveness lies in its execution methodologies, innovative design principles, proprietary RUBIC framework of reusable components, and pre-tested BI & DW architecture. This ensures a faster ‘time to market’ rate which in turn enables you to gain better returns on your BI investments.

CompNova’s BI & DW solutions cover the entire spectrum of the data warehousing and business intelligence solutions lifecycle. Our BI & DW solutions are inclusive of

  • Data Integration
  • Master Data Management
  • Data Warehouse Management
  • Data Cleansing
  • Data Quality Management
  • Creation of Dashboards and Reports
  • Advanced Analytics
  • Corporate Performance Management

Why choose CompNova’s BI & DW solutions?

  • Gain increased performance: Our cost-effective BI & DW solutions can help you meet the ever increasing demands of performance and capacity.
  • Improved accessibility: Our specialized features which include high availability, advanced backup, business continuity, and data security can help you monitor and improve the availability of information.
  • Quicker deployment time: Impact your bottom line by gaining a faster time-to-value rate for important business intelligence and analytic initiatives.
  • Reduced TCO: Our state-of-the-art technologies include fast Flash drives, low-cost SATA drives and spin-downs that are guaranteed to reduce your TCO.
  • Easy to deploy and manage appliances: Choosing CompNova’s BI & DW solutions can dramatically simplify your data warehouse and analytics infrastructure.
  • Add partnerships with industry leaders: We also offer our clients the choice to leverage EMC partnerships with all major vendors.

Contact us to discover a sustainable way to convert your data into actionable intelligence that can improve productivity and help the management make better business decisions.

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