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Compnova Menu
Compnova Menu

24 x 7 Support Services

The use of remote support services from locations across the globe has become the standard and most effective way of doing business. Apart from being cost-effective, choosing to opt for remote support services can help you gain the right set of skills combined with superior quality output.

CompNova's 24x7 Support Services covers an unlimited number of support areas including service desks, production support and application maintenance to name a few. Our superior quality service personnel cater to all your technical as well as non-technical needs with equal perfection and dedication. Furthermore, all our services are provided under a strict framework of service level agreements (SLA's) covering all aspects of remote control and diagnostics.

24x7 Support Services offered by CompNova

  • IT Infrastructure Support Services
  • On-call emergency support
  • LCD displays for application monitoring and dashboards
  • Audio facilities including polycom for conference calls and VOIP phones with dedicated bandwidth
  • Video facilities inclusive of video conferencing
  • Dedicated 2 MBPS (1:1) Internet Leased Lines
  • Provision of laptops and high-speed broadband connectivity

  • Remote Support Services
  • Provision of remote support in 24x7, 24x5, 11x5 and 8x5 time brackets
  • SLA driven solutions and services
  • Production support (levels 1,2 and 3) for packaged and custom applications based on the onsite-offshore model
  • Accessibility of integrated process and technology platforms
  • Availability of unlimited organizational resource pool and other shadow resources

  • 24x7 Command Center Services
  • Provision of LCD displays for monitoring
  • Preparation of dashboards
  • Special war rooms for troubleshooting

  • Dedicated ODC Services
  • Provision of dedicated connectivity
  • Availability of isolated networks
  • Secure physical access systems

  • Customized Reporting/ Interactive Dashboard Services
  • Customized reporting services including the provision of customized reports and interactive dashboards to provide assistance for successful decision making.

  • Personnel Management Support Services
  • Customized Personnel Management solutions for all areas of personnel management including team building, communication solutions and training & development.

Why choose CompNova?

When you choose CompNova you gain improved system availability, decreased total cost of ownership and dedicated support that will help you eliminate all critical points of failure.

Here are few of our many advantages:

  • Superior support resources: Our 24x7x365 secure command centers strive to deliver proactive and comprehensive support to end users.
  • Assured data security: At CompNova we ensure that top priority is placed on the security of all data and applications.
  • Constant performance monitoring: Our performance monitoring of remote service delivery and financial costs helps you keep in line with projected costs.
  • Offer of consulting support: Our consulting support is inclusive of crisis management specialists who offer expert suggestions in all areas of IT management, maintenance and support.
  • Cost-effective services: Our customized 24x7 support services come at an attractive price range that can help bring about a significant reduction in overall expenses.

This email address is being protected from spambots. You need JavaScript enabled to view it.today and we can help you find a suitable support solution.

Application Dev

As companies undergo expansion, diversification, mergers and acquisitions their business needs change. They need a technology partner which will understand their complex changing needs and transform their applications and systems.

CompNova has worked with several companies as they undergo transformations, building them tailor made applications, thereby increasing customer satisfaction and driving efficiencies.

Technologies

Our technological expertise is very broad based. Our core competencies include the following:

  • CRM – Siebel, Oracle, PeopleSoft
  • Security and Identity Management – Netegrity, RSA, THOR
  • UET – Information Architecture, Interface Design
  • Content Management – Vignette, Documentum
  • Portal – Sharepoint, Open Text, Documentation, Tower, IBM

Our “agile development methods” offer you increased flexibility, allowing you to adapt faster to your changing business requirements. We will enable you to reduce your time to market for new products and services, increase your year-on-year productivity and achieve an ideal balance of agility, cost and quality in terms of building applications.

We have achieved SEI-CMMi Level 5 and follow the industry best practices in building best-in-class applications using standard methodologies such as iterative, spiral, conventional waterfall and Rapid Application Development (RAD) ans usually combined with Joint Application Development (RAD/JAD).

End-to-end Solutions

CompNova works with you straight from requirement assessment, design, development to implementation, covering the entire software development lifecycle. Apart from application development services we also provide application consulting services.

Under application development services we build custom made applications, undertake product development, technology modernization and even package customization. As part of consulting services we offer Agile Transformation, governance assessment and Agile Readiness Assessment.

Track Record and Achievements

With over a decade and a half years, of experience our talented team of software engineers, architects and usability experts have gained deep technological expertise and thorough domain knowledge across varied sectors. Our renowned clients span across sectors and include the following:

  • A large healthcare provider in the US
  • A multinational financial services group with interests in banking, equities and debt markets
  • A large format retail player across Europe
  • A telecom services provider with operations across Europe, Asia and Africa

Not only have we gathered a steady stream of varied customers in application development, we have also won independent accolades. The 2009 Black book of Outsourcing Survey ranked us among the top 20 global outsourcing providers based on a customer satisfaction survey. The Black book of Outsourcing is a globally acclaimed research organization which conducts unbiased, annual user polls and surveys. This ranking is significant since the survey suggests CompNova as a highly recommended vendor.

Contact CompNova today to build custom made applications that can drive your business efficiency and eliminate redundancies.

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Open Source Sof

The use of Open Source Software continues to make its mark in the enterprise IT portfolio due to the ability to provide a feature-rich, cost-effective and quick web portal solution.

CompNova's extensive expertise and understanding of the Open Source Software technology allow us to provide cost-effective and end-to-end Open Source Software services to meet all of your enterprise needs.

Here are some of the reasons as to why Open Source Software technology is the one of the most preferred solutions used for business applications.

  • Open development process including open standards
  • Greater degree of flexibility and vendor independence
  • Substantial reduction in costs when compared to other proprietary software
  • Reduction in total-cost-of-ownership of proprietary solutions
  • Advanced degree of agility due to reductions in development time and time-to-market ratio

Open Source Software services from CompNova

Right from working within limited budgets, optimizing ROI on new initiatives, integrating with a larger ecosystem to increasing the time-to-market ratio for a new functionality, we can successfully deliver optimal solutions for all your enterprise needs. We offer the following services.

Development and Support Services

  • Portfolio Analysis
  • Open Source Adoption Consulting
  • Open Source Technology Selection
  • Application Development on Open Source Technologies such as Tomcat, JBOSS, Ingress, MySQL
  • Continuing Support Services
  • Open Source Based Implementations

Migration Services

  • Solaris to Linux
  • WebLogic/ WebSphere to JBOSS/ Tomcat migration
  • Sybase/Oracle/Informix to Ingress migration
  • Documentum to Alfresco migration

Benefits of using CompNova's Open Source Software services

CompNova's extensive experience in the IT sector works as a major advantage in providing clients with Open Source Software Solutions across various verticals including Rich Internet Applications, Portal, Content Management & Collaboration (PCC), Business Intelligence, Application/Web Servers, Service Oriented Architecture and Workflows, Business Process Management, Mobile Computing, and Distributed Computing.

Choosing CompNova can also help you gain the following business and technological benefits.

  • Availability of SLA-driven product support
  • Provision of a robust governance model and well-defined policies at the organizational level
  • Integration and migration with commercial and/or open source products
  • Expert dealing with all OSS licensing issues linked to the organization's IP
  • Assurance of product viability and sustenance over a long period of time
  • Provision of security compliance of all open source products

CompNova's open source solutions can help you carve a position for yourself in the enterprise IT portfolio. Contact Us and we will get back to you with more details on our Open Source Software services.

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IT Governance

With organizations becoming more and more dependent on their information systems, it has become imperative for them to invest in a series of processes and frameworks that enable the efficient and effective use of IT resources. Added to this, the general public’s increasing concern about the proper use of personal data, and the unavoidable threats to information systems from criminals and terrorists, have made it both necessary and urgent for every organization to be protected through a corporate IT governance plan as part of their system of internal control.

CompNova has developed a unique IT Governance model with the integral function to provide optimal management, control and compliance of your IT portfolio. This model is designed to help your business adopt an effective IT Governance strategy through consultation, implementation, enhancement and maintenance.

IT Governance Model from CompNova

At CompNova, our IT Governance model is designed keeping in mind all your governance, integration and management requirements. We further ensure that out IT governance model is aligned your IT strategy’s business objectives and vision through:

  • identifying of all primary objectives and actions needed for a successful IT strategy
  • establishing all necessary leadership, organization and process elements
  • developing innovation through continuous assessment
  • improving accountability, process and quality structures

Why choose our IT Governance Model?

At CompNova, our client base vary from national to international organizations, and are inclusive of government organizations, financial services, retail businesses and public sector companies. This is because we have a proven track record of delivering successful IT Governance models that assure our clients that their portfolio of IT Proposals, Projects and Assets are well managed and protected.

Here are the salient features of our easily customizable IT Governance Model.

  • Our strategic partnerships with leading product vendors in the IT Governance space: HP (PPM) and CA (Clarity) enables us to build superior quality IT Governance solutions.
  • Our specialized frameworks include ready to use plug-ins, rapid integration/migration accelerator and IT maturity assessment.
  • Our expertise and certification in PMI/PMP, COBIT/ITIL, Six Sigma provide solutions that conform to standards like SOX, BASEL II, etc.
  • Our methodology of establishing the integrative systems within our customer's IT portfolio provide our clients with substantial cost savings.
  • Our extensive range of interrelated services including IT Value Delivery, Comprehensive IT Resource Management, Performance Measurement and Compliance/ Risk Management can be easily integrated within the IT Governance Model.

Contact us and we will help you successfully develop a well-aligned IT Governance plan that fits in with all your organizational objectives.

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Latest News

CompNova philanthropic efforts are conducted worldwide through the voluntary efforts of CompNova employees and the financial and administrative support of the CompNova Foundation.

Our testimonials

CompNova is the best company I have worked with. They have provided the best services . They have an excellent process which enables them to meet the client requirements accurately. They have an uncanny ability to understand very quickly the needs of the clients and how best to meet them.
Pat Crossan, Managing Director, CSX
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Top qualities: Great Results, Good Value, High Integrity CompNova has been a national primary vendor for us for over 7 years. They have provided us with a wide variety of services. Their technical resources have always matched or exceeded our expectations. No wonder they are #1 vendor in the categories they compete! I am sure that we will continue to depend on them.
Director – Major Telecom Services Company
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CompNova has consistently provided outstanding service! Their ability to deliver creative & cost-effective solutions under extremely tight deadlines is amazing. The flexibility and personal service that CompNova provides is beyond compare. I don\'t know what we\'d do without them!
Vice President – IT Major Publishing Company
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Just a short note to thank CompNova for their world-class service in Applications Maintenance. Their team was very diligent and hard working. They worked hard against very aggressive dead lines and completed the project on time. We found the technical support team to be impeccable.
Director – Applications Services Major Healthcare
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CompNova was given the task of developing a data warehouse for our marketing department a few years ago. They brought in an expert team and completed the task on time and under budget! Their staff was very knowledgeable…they brought our team also up to speed in a very short time. Based on this performance, we have given them several projects, and have never been disappointed in the quality of their work. CompNova have always provided sound advice on the best technology to implement. We are more than satisfied that we have invested in a top-notch organization that met our needs with timely and reliable performance.
Director -Major Healthcare Services Provider
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