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Case Studies

Case Studies

Siebel

Being aware of your customer’s needs and handling them effectively is key to providing better customer service and building customer loyalty. An effective CRM system can create better communication channels, collect and analyze vital data on customer interactions and identify new sales and marketing opportunities.

At CompNova, we provide CRM services spanning the entire spectrum of organizational functions. From CRM consulting and business needs analysis, implementation/ rollout and integration to application management and customer service, we do it all.

CompNova’s Oracle Siebel CRM expertise

Oracle Siebel CRM is one of the most widely used and comprehensive CRM solutions in the market today. Implementing Oracle Siebel CRM in your organization requires more than just technical implementation. At CompNova, our knowledge of industry business processes and best practices, combined with our ability to align our solutions with the strategic business goals of the organization, can help your business realize the fruits of investing in CRM.

CompNova’s Siebel CRM portfolio covers a broad range of cross-functional business functions as well as consulting services to leverage the hosted or on-demand services of Oracle CRM,

  • Sales
  • Marketing
  • Contact center
  • Partner relationship management
  • Business analytics

We provide business strategies and technical know-how to handle implementation, upgrade and usage of the CRM tools for the automation of data collection, analysis, report building and database management.

The CompNova Oracle CRM edge

At CompNova, we help you build and maintain customer relationships, streamline processes, improve efficiency and reduce costs. Working with us will help you gain several benefits. We provide:

  • Certified Oracle professionals who can help with your CRM implementation and deployments. Our solutions will empower you with the tools required to create far-reaching business strategies and achieve your business goals.
  • Cost-effective and efficient deployments of CRM business solutions with competitive time-to-market ratio
  • Tools and data to streamline different processes across sales, marketing, customer service and generation of sales leads thus helping you increase efficiency and boost your market share
  • Quality solutions that incorporate best practices and world-class strategies

CompNova has wide-ranging expertise and technical strength. With a host of successful implementations and satisfied clients behind us, we are confident that we can provide you with Oracle Siebel CRM implementation and support services that will bring maximum value to your business. Contact us with your Oracle Siebel CRM requirements today and we will provide you with a customized solution that will help you take your business to the next level.

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SAP

Building customer relationships that last is the key mantra for any successful business. Access to all customer data and interactions in an easy-to-understand format can help you gain valuable insights into your customer’s expectations and needs. This will empower you to improve your processes and build customer loyalty.

At CompNova, we provide end-to-end CRM services that help you to leverage your customer relationships better and boost efficiency and profits.

CompNova’s SAP CRM expertise

Our solid technical expertise coupled with our vast CRM experience on live SAP CRM projects helps you leverage the SAP advantage to the maximum and create intuitive and efficient solutions for your customers. Our SAP CRM competency is backed by world class methods and best practices followed by industry leaders. We offer services across key SAP CRM business functions:

  • Marketing: Helps your marketing function to gain key insights using business intelligence to maximize customer retention and gain customer confidence.
  • Sales: Our consulting service helps your sales function to achieve better planning by data analysis of customer interactions. We enable you streamline different sales processes across different service areas.
  • Service: We help your business to achieve customer satisfaction and loyalty through use of customer service centers, partner channel management and e-service options.
  • Customer service center: We help organizations maximize customer loyalty by driving customer-targeted campaigns and improving overall customer service.
  • E-commerce solutions: Using web-based solutions, we help improve your customers’ online user experience and provide them with easy self-service options.
  • IT service: We help you to enable IT processes to be ITIL-compliant for better management of incidents, tickets, defects etc.

At CompNova, we bring value to our customers

As far as customer relationship management is concerned, choosing the right software and the right CRM service is paramount to achieving your business goals and delivering more value. By choosing CompNova, your business can benefit by leveraging the following,

  • Great pool of certified and certified SAP professionals to help achieve your business goals.
  • Cost-effective and efficient deployments of CRM business solutions with competitive time-to-market ratio
  • Services that span across the CRM domain including consulting, deployment and integration, application upgrade and application management etc.

CompNova has experience being part of a host of successful SAP CRM implementations. Contact uswith your SAP CRM requirements and we will provide you with a customized solution that will help you make customer relationship management a cakewalk.

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